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Business Profile

Dry Cleaners

3rd Generation Drycleaners and Alterations

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dry Cleaners.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/15/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July ****** I went to this cleaner to pick up a skirt I had alterations done on. I had asked them to hem the skirt keeping the original hemmed founce and take 8" off the body of the skirt moving the flounced hem up. When i seen the skirt they had removed the flounce except for two areas in front leaving 3' and cut the skirt shorter without keeping the original flounced hem . When I told them it was done incorrect and they ruined the skirt they asked me to leave it to be fixed. I wanted the skirt back on Wednesday July 9th for a work function. it was not done. I was promised it would be done Friday July 11th. again it was not done. I called and was told Monday July ******* it would be done and ready for pick up. I went to the store on Tuesday July ******* and the skirt was not even at that location. I was told it was sent out to be fixed.This was horrible customer service. The skirt was a designer brand that was purchased with a matching top. It was a ********* ******* brand skirt valued at $250.00 I am asking for reimbursement back for the skirt in full.I feel this is bad customer service and I am just getting the run around on the skirt. I feel they ruined it and they should pay the retail price for it.

3rd Generation Drycleaners and Alterations is NOT a BBB Accredited Business.

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