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Business Profile

Property Management

Golden Key Properties Inc
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    $3,100 was paid as a security deposit on 11/1/22. I was told that upon moving out I just needed to patch any holes larger than a dime and if the walls were not painted I could leave them. Air circulation was so poor in the building, black rings were around curtains and paintings in home. Leasing agent accused me of burning candles, which I didnt. Company charged me $993.33 to repaint apartment upon move out. Unsafe, unhealthy living conditions. Constant construction on property. Poor management that caused distress.

    Business Response

    Date: 03/18/2024

    *******************,

    I am sorry to hear you are disappointed with the return of your security deposit upon move-out. Please note, we are agents for the Owner and all charges were discussed and confirmed by the Owner. Similar condition of the walls was not present in any other apartment at the building, but we did have the appliances and heater inspected in your apartment just to be sure it wasn't caused by faulty appliances, even though all units were completely renovated recently. Furthermore, the charges against your security deposit do not go to Golden Key Properties, they are credited to the Owner's account to offset the turnover expenses, so requesting a refund from Golden Key Properties is a misguided effort. Again, we apologize for the inconvenience but we have a fiduciary duty to our clients to protect their assets.

    Sincerely,

    ***************************

Golden Key Properties Inc is BBB Accredited.

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