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Business Profile

Auto Customizations

Wicked Motor Works

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Customizations.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/13/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    4/29/2025 Bough a part from them and now been 4 months and they will not give me the part and will not give me a refund. Total amount is $5,000.00

    Business Response

    Date: 08/13/2025

    These are custom built parts, and are not refundable, as is clear at the time of purchase. Currently, we have a backlog for production. However all parts will be delivered by end of September, where we will be back on track. Thank you. 

    Customer Answer

    Date: 08/14/2025

     
    Complaint: 23736501

    I am rejecting this response because:
    This business has not promised me 3 different delivery dates . Production was originally promised in 4-8 weeks and now been 4 months. I needed this part as promised and now I need to find another solution to meet my needs.  This company has numerous complaints exactly like this and threatens customers who leave poor reviews . I am demanding a refund . 
    Sincerely,

    **** ***

    Business Response

    Date: 08/21/2025

    Buyer has accepted our terms and has agreed to close this case 

    Customer Answer

    Date: 08/27/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ***

  • Initial Complaint

    Date:08/05/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sept 21, 2023 I paid Wicked Motor Works $ ****** via three ********** transfers to their account for a Porsche ***** GT3 front bumper, which price includes all accessories, painted black and PPF paint protection film. Have sent dozens of emails and the company says they are still working on it and has failed to meet their own deadlines for completion over and over. The promised 8-week delivery time has now been 48 weeks and they have stopped responding to my emails. At this time I am requesting a full refund of my $****** paid to Wicked Motor Works for a product they have no intention of sending as per their website listing. Dealt with **** at WMM and his telephone number is ************. Have full email history of this fraud by him.

    Business Response

    Date: 08/06/2024

    Hello, this is valid, we had an issue both in manufacturing and in the painting department 

    we are 100% intending on completing this item and shipping it by October 13th. 

    unfortunately, the part is manufactured and the open attachments are purchased, so we can not give a refund, however we absolutely intend to cure the issue and ship the part, by the date set above 

    Best wishes

     

    Customer Answer

    Date: 08/06/2024

     
    Complaint: 22094273

    I am rejecting this response because:

    Company has promised on 4 prior occasions the same response and has not honored to date (hence their triple D rating on BBB).  Waiting until October would go over the statute of limitations for legal remedy and they know this.  I have bought the part with their competitor and they now need to refund the entire amount paid as 14 months to produce was not the 8-10 weeks promised.  At this time I request a full refund of the $12,200 paid.


    Sincerely,

    ***********************************

Wicked Motor Works is NOT a BBB Accredited Business.

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