Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Services

F-3 Auto Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

This profile includes complaints for F-3 Auto Service's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

F-3 Auto Service has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/07/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had the transmission oil changed on January 2, 2024. After the service, I noticed some issues with my car, particularly with the gearbox, such as gear change slipping. However, because I was very busy with work and did not drive much, I did not have time to take the car to a repair shop. On June 3, after returning from a trip, I started my car and noticed the *** light on the dashboard was flashing. I went to the F3 store in ************, located at *****************, but I could not find the store and was informed that it had closed. Concerned about safety, I went to another repair store in ************ to check the problem. It turned out that the transmission oil was everywhere, and there was no transmission oil left in the gearbox. The oil residue was from the engine all the way back to the spare tire. The mechanic found that the drain plug was loose. As a result, my gearbox was almost empty, and there was transmission fluid all over the car. The mechanic at the second store informed me that this happened because the gearbox cover was not properly secured.Because of this, I had to clean the car and add oil to the transmission box. I am concerned that there may be damage to the gearbox. Although I can still drive the car, I believe there might be some damage due to the lack of transmission fluid.I contacted the F3 auto service store and explained the situation to the worker there. However, the worker said that because there is no warranty for oil change service and another mechanic had touched the car, they would not be responsible for this. The safety of my vehicle was compromised due to the loose drain plug, resulting in a significant loss of transmission fluid. This is a serious matter that could have led to further damage or an accident. I was lucky but if this happen again will bring high risk to other consumers.

      Customer Answer

      Date: 07/11/2024

      Dear ****, thanks for your helps with the complaint. I cannot believe they said that. Please see attached their stickers for the service. The stickers are still on my car. Please let me know if you need more information. Thanks again. -- *****

      Business Response

      Date: 07/11/2024

      Good afternoon,

      So like I explained to the customer before: the name of this business was CANAA AUTO BODY LLC. It used the *** of F3 Auto Service. We are F3 AUTO SERVICE LLC, not the same company. Looking at our records you will find we have never had a location in ********, *** 

      In addition, we will not warrant an oil service for 6 months as the customer desires. If we were involved in this service transaction, which we are not, we also would not warranty it.

      If the customer realized there was something wrong with the vehicle, she should have taken it to the shop at that time and maybe they would have been able to help her, but waiting six months is not the right move.

      Furthermore, if the customer took the vehicle to another shop, the shop who initially did the oil change should not warranty it as they have no proof of any wrongdoing. Once another mechanic touches the car, the initial mechanic has no idea of what might have been done to the vehicle or what was wrong before.

      Therefore, in conclusion, we are not involved in this transaction and would like this to be removed from our profile. 

    F-3 Auto Service is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.