We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Used Car Dealers

Auto Source

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

This profile includes complaints for Auto Source's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Auto Source has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Auto Source

      2159 W Ramsey St Banning, CA 92220-4240

    • Auto Source

      31937 Outer Highway 10 Redlands, CA 92373-8613

    • Auto Source

      PO Box 199 Banning, CA 92220-0002

    • Auto Source

      5600 W Ramsey St Banning, CA 92220-3057

    • Auto Source

      904 E Sixth St Beaumont, CA 92223-2306

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/24/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a vehicle from AutoSource dealership in *******, ** and very shortly after owning the vehicle, it stopped running as it should. I was told by the dealership that they had no warranty and that there was nothing they could do besides charging me to replace the motor and all necessary repairs. I explained that I would not like to make monthly payments on a vehicle that does not run and that I would like them to take the vehicle back. They towed the vehicle away and I was charged with a $10,000+ negative remark on my credit report. I would like to either *** the owner of the dealership for $10,000 for knowingly and willfully selling me this vehicle, OR I would like it removed from my credit report. Since this has happened I have been unable to find a home due to the negative remark on my credit report. Due to this, I will soon be a homeless veteran.

    • Initial Complaint

      Date:04/25/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 20, 2023 I entered this business to complete a verbally agreed upon vehicle inspection with a focus on a possible sale to this business. The "Sales Manager" *** **** performed the vehicle inspection that included a test drive. He returned to the dealership with damage to the sun/moon roof that did not allow it to close. He then attempted to deflect blame for causing the damage, despite the sun/moon roof not being damaged prior to the vehicles arrival. He further refused to repair/remedy the situation. I made several attempts to induce this individual to fix damage that he caused to no avail. In the subsequent passing time Autosource has made no attempt to remedy the situation properly. It is my belief that this "Sales Manager" *** **** is attempting to hide this issue. It will now be brought to light. In regards to the damage Tim **** caused, it required money for a technician to begin to repair the damage in order to keep the vehicle from being open to theft. To remedy this issue properly I will require this money be reimbursed as well as proof that this individual, *** ****, be disciplined for his actions.

      Business Response

      Date: 05/17/2023

      We are sorry to hear about your grievances. Please note that at the time of the inspection, if the car malfunctioned in anyway it would fall under the vehicle owners responsibility. If the vehicle was purchased or traded-in by/to Auto source, then we would assume responsibility.

      However, that was clearly not the case. The car malfunctioned during the inspection, which holds the register owner liable for any and all repairs.

      Auto Source
      www.AutoSourceBanning.com

      Customer Answer

      Date: 05/18/2023

       I am rejecting this response because:
      The Autosource response is an obvious lie. As explained previously, it is the liability of the business because the business employee caused the damage. The vehicle showed no sign of damage prior to *** **** interaction with the vehicle. The idea that a company is not liable when the damage was caused by an employee while on a test drive is laughable at best. This is true in common social morality and legal case law. The business will respond by paying the amount of consideration to repair the damage their employee caused. If the business does not like it, then the business will pay a lot more in the end. The business will also respond by showing proof of *** **** termination.

    • Initial Complaint

      Date:02/27/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a car in August from this shady dealership. Promised me i would be paying 17000 for the car. Car came with lots of problems with the first few months. Now the car is completely done for. They are actually charging me 25000 and up for this car with a bank i never heard that also does shady business. When i reached out the salesman changed his number. After multiple times reaching out about this horrible car.

    Auto Source is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.