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Business Profile

Property Management

Able Property Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Able Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see

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Able Property Management has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/16/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went into able properties 04-16-2024 at 3:30pm. I paid $40 for an rental application ******************************************. I completed everything before I left and they verified my information successfully. I went to see the property and it was NOT ready as of today 05-16-2024 it is still NOT ready. They asked me to come in and drop off the deposit to lock in the property which I declined to do so as their property was NOT ready. I asked for them to call me back when it was ready and they assured me after speaking with management it would be ready by 05-15-2024. The manager was very rude and at first so was both the reception ladies but they became more friendly as we talked more. I called a few days after like 04-25-2024 and they told me someone else dropped off the deposit and the property was off the market. I checked back over the course of a month to see if they had any other ready move in property and they did not as all of them had "pending applications". I called today and asked about the same property 05-16-2024 as it is back in the market on their website and according to them still NOT ready they want another $40 to verify my information at is has been past 30 days. ?????? I asked the lady ******* if she could call me back and verify with management that I did have to pay again and she did not. I want my money back I also want money back I wasted in gas and leaving work early. NONE OF THEIR PROPERTIES ARE READY to move in and that VIOLATES California law in regards to collection of rental application fees. "Refrain from charging fees if there are no rental units vacant at the time of application. If the landlord uses the screening fee to obtain a tenant's credit report, they must provide a copy of the report upon request (California Civil Code 1950.6).Jan 12, 2024" Very unprofessional, rude and breaking California law company. I hope if I at least dont get my money back others don't fall for their scams.

      Business Response

      Date: 05/17/2024

      It is our policy to market properties as soon as we know that they are going to be available.

      Occasionally situations beyond our control arise such as former tenant not moving as agreed or maintenance issues

      We are sorry that occurred and refunded the application fee

      Customer Answer

      Date: 05/20/2024

       I am rejecting this response because:


      They did refund my money but they wasted my time and only after I reported them did they return my money. I want this to stay public so other people stay away from them. The property was never ready these people just collect rental applications and never rent anything out. California law states you will NOT collect an application fee if the property is NOT vacant or ready. Follow the rules be respectful and think about the people needing a home not the money your making you won't stay in business long that way.

    Able Property Management is NOT a BBB Accredited Business.

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