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Business Profile

Protective Covers

CarAutoCovers.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Protective Covers.

Complaints

This profile includes complaints for CarAutoCovers.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/14/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a car cover over 5 years and it ripped and deteriorated, I have bought 4 different covers for 4 different cars from them. I had 1 replaced already for $30.00 that they said was for shipping now they want $80.00 more than 1/2 price for a new one. Shipping must have went up??

      Business Response

      Date: 01/27/2025

      Hello,

      please read our terms and conditions you can contact us anytime to pay for the shipping 

       

      Thank you 

    • Initial Complaint

      Date:08/31/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Over 5 years ago I purchased a LIFETIME cover from Carautocovers.com. In this time the first one lasted only 3 years. I was required to pay a prorated amount for a replacement. The second cover lasted about the same amount of time and again I had to pay a prorated amount. The cover I recently received early summer 2024 is already falling apart. I want a full refund of ALL expenses I paid to this company going back to my first cover purchase.

      Business Response

      Date: 09/02/2024

      Hello,

      We are sorry to hear that the cover only lasted a short period of time. What we can offer is to replace the cover free of charge.

      Customer Answer

      Date: 09/02/2024

      I would like the 5 layer cover although I believe this is the cover I am having issues with. 

      When sending the new cover provide proof I have the 5 layer cover. 

      Business Response

      Date: 09/03/2024

      once the complaint has been removed please contact us to replace the cover 

      Customer Answer

      Date: 09/05/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *************************


       


      Customer Answer

      Date: 10/01/2024

      This is my second complaint. I agreed to full replacement with a 5 layer truck cover. Now they want to charge me $69. This truck cover is NOT lasting a few months and it is time to refund me ALL that I have spent including original cost of $200 and last replacement of $69. After I agreed to a free cover now this company wants to charge me which will cover their actual cost of cover. *****, from **********************, has emailed me numerous times and stated to call him. I have called 3 times and left voice mail. Absolutely no response.

      Business Response

      Date: 10/01/2024

      the fee needs to be paid to have the cover replaced thank  you 

    • Initial Complaint

      Date:03/21/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I purchased the car cover it came with a lifetime warranty, it never mentioned I needed to pay for shipping on the warranty product. Now the vendor says I must pay for shipping on the warranty product. I don't think I should pay for shipping, it was never mentioned when I first purchased the product. Original order number ********* Also the cover was one size smaller than required. I have a Monte ***** SS, the original cover was to short and never covered the car properly. My "free" replacement under the warranty should be for the correct larger size.

      Business Response

      Date: 03/30/2023

      Hello,

       

      it is mentioned in our terms and conditions 

      Customer Answer

      Date: 03/30/2023

      When I purchased the car cover it never mentioned I had to pay $30 for shipping and handling.  During my correspondense with company it said since the covers are now made in ******, this is why I now have to pay shipping and handling. 

      No where when I purchased the cover did it say I must pay for shipping and handling from ******.

      Business Response

      Date: 03/31/2023

      Hello,

       

      Shipping must be paid as we do not cover the cost of shipping. it is all written in our terms and conditions 

    • Initial Complaint

      Date:02/20/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After multiple attempts to getting some sort of resolution to the poor quality of the covers that I purchased, I finally got a hold of *****, the owner of the company he told me to go back and continue sending emails, which just is a loop to not do anything this company is a scam and the product is extremely poor

      Business Response

      Date: 02/21/2023

      Hello,

       

      we told you to send an email with pictures of the cover showing the damage with the order number which you did not have to begin with. once that is done, we will replace the cover. We have procedures in place for a reason and we ask for them to be respected and we abide by them.

      Customer Answer

      Date: 03/02/2023

      Dear BBB
      I rejected their offer because theyre insinuating that the first product I bought was a high-quality five part cover that fit the car. It was neither! The pictures provided should be good enough for that. If theyd like a sample of the material, I can cut a piece of it out and send it to him. Their response was to replace what they sent last time with what they sent last time! I think this is a scam because the product I receive neither fit nor was a quality five ply cover.
      Additionally, I found the company almost impossible to deal with with the exception of one lady who offered to help me find the invoice number. I was then informed by ***** who says he is the owner of the company that she was to be reprimanded for doing that! I dont want anything above all else. I do not want these people to have a good rating with the Better Business Bureau when this is the way they are. Thank you for your help ********************

      Business Response

      Date: 03/03/2023

      Hello,

       

      we apologies you feel you have been treated unfairly but this is our policy the warranty is registered under the order number. to take advantage of the warranty you must have the order number the agents should not give you the order number as this goes against our policy. Furthemore the cover you have received is 5 layer of material the layers are bonded and compressed together so we understand that our naked eye might perceive them as less then 5 layers. our offer still stands and we are willing to replace the cover. 

    CarAutoCovers.com is NOT a BBB Accredited Business.

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