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Business Profile

Property Management

Progressive Association Management
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/05/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********************* wrote me this morning to tell me to, be an adult and talk to your neighbors. In response to me asking for customer service. *************** ***** have proven to me in my opinion, to not care about their jobs or servicing me as their customer. They do not respond in a timely manner to any emails, do not abide by their companies credo or promises. They continuously fall short of what they say they will deliver and I have been extremely unhappy with the way ***** and ***** respond to me or do not respond. I really want people to know how terrible my experience has been with this company who never even bothers to respond to their bbb complaints. They literally are not complying with what their website says they will do for customers. Deeply unsatisfied on a daily basis with this management group. I hope they get replaced soon. I cant stand how terrible ***** and ***** treat me as their customer. I am the resident abd homeowner and they are disrespectful to me as their customer. I wish they will be replaced with a better company who actually cares about their customers, in my opinion. Im asking the company to stop lying on their website because I have plenty of proof they do no abide by what their false claims they provide on their website, in my opinion.

    Business Response

    Date: 11/05/2022

    This tenant calls and emails almost every day to complain about their neighbor.  As a management company, we can't and don't handle neighbor to neighbor complaints about noise, the police do.  She has emailed 202 times in the past 6 months.

Progressive Association Management is BBB Accredited.

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