Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/04/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding discriminatory treatment I experienced during my refrigerator delivery. The delivery company representative refused to address me directly and instead insisted on speaking to my husband, explicitly dismissing me as the wife who could not understand the issue. This is gender based discrimination. I was the customer, I had arranged the delivery, and I was fully capable of resolving the matter which I ultimately did.The representatives condescending tone, refusal to acknowledge me, and gossiping about me in another language were deeply unprofessional. His conduct was not only disrespectful but also misogynistic, as he chose to undermine me specifically because I am a woman. Any competent worker would have known it takes a few minutes for the water valve to shut off, yet instead of communicating with me, he belittled me, wasted hours of my time, and created unnecessary stress.On top of that, my groceries spoiled because of the prolonged ordeal, and the individual even handled my pets without permission. What should have been a straightforward delivery turned into five hours of unnecessary frustration caused by gender based disrespect.This goes beyond poor customer service. It is gender discrimination in customer treatment. As a customer, I expect equal respect and professionalism regardless of ********************* is the company I purchased the fridge from and they used this awful third party delivery service which resulted in this experience.

• Initial Complaint

  Date:01/03/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a refrigerator from ********** for $1,584.12 on 9/1/2024. On 9/10, the fridge was delivered through a third-party delivery service, Pulse Final Mile, and during the delivery, the delivery men caused damage to my home (ripping the storm door frame off the house, breaking both (2) of my wooden porch steps, and deeply scratching my front door down to the metal). After they left, I immediately called ****** to file a property damage claim. I was told that within 2-3 days, I would be reached out to by Pulse Final Mile. I was reached out to by ***** ****** with PFM 3 days later on 9/13. She requested photos and information about what happened. I attached multiple photos as well as videos and explained the property damage. A week went by without a response, prompting me to send a follow up email on 9/20 confirming she received the photos/videos. I did not receive a response until 9/26 (almost 2 full weeks after initial email). I had a handyman come out to provide an estimate on 10/16 and relayed the amount ($450) to Jewel. On 10/22 I received a DocuSign link from ***** ***** with PFM for Release of Liability to receive the reimbursement check. I signed it on 10/24 after a correction to my address needed to be made. Repairs were made on 11/2. Since then, I have had to follow up/call both PFM and ****** countless times and not received any helpful information. I was told on 12/2 and 12/12 by ****** that the check was mailed (it wasn't), and then told by Jewel at *** on 12/18 that the check had been mailed. After 8 days, I followed up as it still never arrived and I got no response. I sent another email today (1/3/25) requesting information on an *** of the check and again, received no answer. It has been 16 weeks since the initial incident and I have not received the reimbursement from them! *** and/or ****** NEED to take care of this. As a customer, I spent over $2,000 between the refrigerator and the repairs I had to have made to my home!

• Initial Complaint

  Date:06/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Claim #4A2311R945N-0001 Best Buy of *********,**/Contractors Pulse Final Mile-delivery service. Damage to apartment laundry (closet) water damage/baseboard. 11-7-23.. New washer installed/new hoses to the water Y connectors/also my dryer has steam option/ they attached old hose to Y connectors did not change it out/it had worn out washer rings. About 2 week later, water was leaking under washer.. pulled machine out water from steam sprayer leaked all over the wall/baseboard floor. Registered complaint.. Best Buy/ Sedgwick ************* and with Pulse Final Mile. Then *********************; Operations Supervisor had called my spouse. We verified the damage costs and presented an invoice to supervisor. WE had to pay $300 to our apartment management (out-of-pocket) It is an ongoing issue with contractor to submit a reimbursement check to us. He said it was approved and check was to be sent out as soon as possible. So; I was informed it was going to arrive by 5-23-24. Nothing arrived!!! Tried to called him back and email. Both husband and I tried calling him last week. no response! Escalated to Sedgwick *************..still no help! ********************* Operations Supervisor/ www.pulsefinalmile.com ************ I called main office @ Pulse Final Mile 5-30-24 (left message) **************; and in a few minutes ********************* calls us back a reassures us that the reimbursement check should have arrived. It did not arrive and then re-confirmed our address! This is ongoing and we are tired of being lied to.