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Business Profile

RV parks

Canyon Gateway RV Park

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/26/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged for over $1000 in Total by Canyon Gateway RV Park for a stay I did not make. I booked the rv park hotel online and arrived their after their closing hour. After finding the hotel room unit, my husband and I soon realized that the heater is completely broken (cannot be turned on, the control panel out of battery, the entire room freezing since it was below freezing point at night there)The office was shut and no one provided any help. We called their emergency line but no one answered. We had to book another hotel nearby at midnight because otherwise we will freeze at Grand Canyon. We left voice messages telling canyon gateway rv park to cancel our bookings and reported the problem. However, after our trip, I noticed more than $1000 was deducted from my bank by Canyon Gateway RV Park for a duplicated booking that we never booked, extended or stayed. I attempted to make a complaint and refund request but was denied.

  • Initial Complaint

    Date:09/23/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We never used the service. We canceled by calling the ** trailer Park. We disputed with our credit card company but they contested claiming we arrived after hours. WE WERE NEVER THERE. In the response, there is no plate number for our trailer or truck. Not to mention a Signed confirmation of our arrival. I do not know who was there But it was not us.

Canyon Gateway RV Park is NOT a BBB Accredited Business.

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