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Business Profile

Moving Companies

Grant I Move

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/09/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8/4/23: I paid $1,179.00 for antique oak mission table w/ chairs, leaves, oak buffet w/ mirror & one patio chair to be moved from Tucson, Arizona to Groveland, California. The date of delivery was 9/29/23. The furniture never came. 10/2/23: Grant L. Johnson left a message that the movers forgot to put the furniture on the truck. He just rented a U Haul. I called & spoke to him. He would charge me $500 for the U Haul so I opted for the next deliver date, 11/28/23. I also asked questions about storage, donation, refund, and next delivery date. I never told Grant to donate my furniture as he said in his response to the 7/16/24 review I gave. 10/4/23: I call Grant & he said he would not have charged me $500 because his wife would not have liked that. 11/28/23: The furniture was not delivered. 12/5/23: I emailed Grantimove that I did not receive the furniture. The response was that Grant would be back in service on Thursday & would contact me then. "We are sorry about the inconvenience but it was beyond his control. Your furniture is safe and will be delivered." 12/7/23: There was no contact from Grant Johnson as promised. 2/3/24: I texted "I have not heard from you as promised nor have I been given a delivery date. All I know is it's in Arizona in your storage unit. I really want the furniture asap." I gave him my mobile number and home phone number again. I received no response. I waited than wrote a review on 7/16/24. He writes among other things, "...she told me she didn't have room for it and to donate it. Then an hour later she wanted to set it up for redelivery. We still have your furniture and the next time we are headed that way we'll deliver it..." 10/4/24: I texted Grant and he responded that he might be in my area at the end of the month. 2/25/25: I texted, "I have waited one year and 6 months. I don't wait to wait anymore." 5/4/25: I called Grantimove explaining I paid in full 8/4/23 I want my furniture or he owes a refund of $1,179. No response.

  • Initial Complaint

    Date:06/05/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8/4/23: I paid $1,179. for antique oak mission table w/ chairs, leaves, oak buffet w/ mirror & 1 patio chair to be moved from Tucson, AZ to Groveland, California. The date of deliver was 9/29/23. The furniture never came. 10/2/23: Grant Johnson left a message that the movers forgot to put the furniture on the truck. He just rented a U Haul. I called & spoke to him. Grant would charge me $500 for the U Haul so I opted for the next delivery date of 11/28/23. I also asked questions about storage, donation, refund, & next delivery date. I never told Grant to donate my furniture as he said in his response to the 7/16/24 review I gave. On 10/4/23, I call Grant & he said he would not have charged me $500 because his wife would not like that. On 11/28/23, the furniture was not delivered. On 12/5/23, I emailed Grantimove that I did not receive the furniture. The response was that Grant would be back in service on Thursday. He would contact me then. "We are sorry about the inconvenience but it was beyond his control. Your furniture is safe and will be delivered." On 12/7/23, there was no contact from Grant Johnson as promised. On 2/3/24, I texted "I have not heard from you as promised nor have I been given a delivery date. All I know is it's in Arizona in your storage unit. I really want the furniture asap." I gave him my mobile number and home phone number again. I received no response. I waited than wrote a review on 7/16/24. He writes among other things, "...she told me she didn't have room for it and to donate it. Then an hour later she wanted to set it up for redelivery. We still have your furniture and the next time we are headed that way we'll deliver it..." 10/4/24: I texted Grant and he responded that he might be in my area at the end of the month. 2/25/25: I texted: "I have waited one year and 6 months. I don't want to wait anymore." 5/4/25: I called Grantimove explaining I paid in full on 8/4/23. I want my furniture or he owes me a refund of $1,179. No response.

Grant I Move is NOT a BBB Accredited Business.

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