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Business Profile

Advertising Specialties

Car-Part.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/28/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I needed specific used parts for a salvage inspection for a vehicle and required the highest quality used parts. I contacted the dealer (****) "Canadian used auto Parts" Calgary as they advertised “grade A” parts with the Car-part.com. (Grade- A are the highest quality used parts. For body parts, this means that the components have no damage or one “unit” or less of needed repairs) Before making the e-transfer, I checked the parts pics on car-part.com that appeared as "Grade A" good condition and the dealer reconfirmed parts in excellent condition, no repairs needed. Sept 20, 2022 - When I went to pick up the shipment, one of the items was completely damaged i.e$400.00. I have confirmed with the dealer “deliberately” shipped the damaged
    part. I have recorded a voice clip where the dealer clearly admits that prior to shipping he knew the part was damaged and no use for us but then deliberately shipped to make a profit. I returned the item to the dealer to get full cash credit. The dealer paid $200 and held $200 as “hostage store credit” which I have no use for and refused to provide any paper work for it. I have followed up with the dealer so many times for paper work and to return the money and they refused to do so. I work with CARSTAR and heavly relays on www.car-part.com as a trusted source to find parts for vehicles. This dealer is using Car-part.com website to advertise his business to lure customers. I have submitted a complaint with Car-part.com and the representative declined to take any action against this dealer and told me Car-part.com is unable to get the refund $200 and sided with dealer. I belive Car-star.com website supporting unfair and deceptive business practices that would mislead the average person.

Car-Part.com is NOT a BBB Accredited Business.

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