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Business Profile

Marketing Software

Workrr AI

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/10/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Review Title: Misrepresentation of Product Functionality and Lack of Support I purchased Workrr's SaaS platform on January 31, 2025, based on verbal and recorded claims that the system would be fully functional within 710 days and included a "no-risk" refund guarantee if the product did not perform as promised.From day one, the software was plagued by technical issues that rendered it unusable. Critical platform componentssuch as AI Voice Agent outbound calls, lead workflow triggers, and A2P registrationeither failed outright or required repeated manual intervention. Despite our team spending countless hours attempting to troubleshoot through their training videos, the agency setup was still not fully live more than a month after payment.Key issues included:Repeated failures in AI voice call automation and lead trigger workflows.Incorrect and outdated onboarding instructions causing delays and A2P rejections.57 day lag times for customer support SLACK replies (if any at all).Broken core features such as the outbound calling agent and workflow automations.A complete lack of proactive communication regarding known outages.Workrr acknowledged platform issues (evidenced by their waiver of March fees), yet failed to provide a working solution. After giving the company over two months to resolve the problems, I requested a refund as promised during the sales process. My requests were ignored, and all communication from Workrr ceased after April 11, 2025.Workrr did not honor their refund guarantee and failed to deliver a functional product, resulting in a financial loss and wasted time for our ************** Verdict: The Workrr Sale Representative made materially false claims about its software, failed to provide adequate support, and abandoned all communication once refund was requested. I advise other businesses to exercise extreme caution before engaging with this company.

    Customer Answer

    Date: 06/10/2025

    Summary of Complaint:  I am submitting this complaint because WORKRR sold my company a **** product that was materially misrepresented, non-functional.
    Timeline of Events
    January 31, 2025: Purchased WORKRR's SaaS product with a verbal guarantee that if the product did not perform as promised, our money would be refunded.
    February 1-28, 2025: Immediately encountered significant functionality issues. The software was riddled with bugs and essentially non-functional for our business needs. I contacted WORKRR multiple times for support to no avail.
    End of February 2025: WORKRR acknowledged the ongoing issues and waived March fees while they claimed to be working on resolving the problems.
    March 1-31, 2025: Problems persisted with no resolution. The platform developed additional technical issues, and WORKRR began attributing failures to external factors rather than addressing the core functionality problems.
    April 1-11, 2025: After exhausting all reasonable attempts to make the product work as advertised, I formally notified WORKRR on April 11 that I was requesting the promised refund due to the product's failure to perform as guaranteed.
    April 11-Present: WORKRR has ceased responding to communications and has not honored their refund guarantee.
    Evidence Supporting My Claim
    The merchant's software product was fundamentally defective and did not function as represented during the sales process.
    WORKRR explicitly guaranteed a refund if the product did not perform as promised (this was stated verbally during the sales presentation).
    WORKRR's acknowledgment of issues is evidenced by their waiving of March fees.
    Despite multiple good-faith attempts over more than two months to work with WORKRR to resolve the issues, the product remained non-functional.
    I have acted in good faith throughout this process, providing WORKRR ample opportunity to resolve the issues or honor their refund guarantee before filing this dispute.
    Sincerely,
    ****** **********

Workrr AI is NOT a BBB Accredited Business.

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