Reviews

This profile includes reviews for Mountainside Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Mountainside Fitness has 21 locations, listed below.

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  Mountainside Fitness

  7135 E Camelback Rd Ste 235 Scottsdale, AZ 85251-1286

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  Mountainside Fitness

  1253 N. Greenfield Road Mesa, AZ 85233

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  Mountainside Fitness

  2655 W. Carefree Highway Carefree, AZ 85085

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  Mountainside Fitness

  4820 E Ray Rd Phoenix, AZ 85044-6402

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  Mountainside Fitness

  300 E Rio Salado Pkwy Tempe, AZ 85281-0800

Review Details

• Review fromCarol M

  Date: 09/14/2024

  1 star
  I had a discriminatory incident that occurred on 9/12/24 at this location. The manager ***** ***** has a history of prejudice against Latinas and racially profiled me in front of my 4 small daughters, threatening to call the police on me, even pushing me to cancel my membership. Corporate has been aware of her behavior and I cannot understand how she still has a management job?!! A quick ****** search will show that there are other complaints of her revoking memberships and being racist. This all happened because I brought up an incident of my child getting bullied/hit by another child. This child being her own daughter. I simply wanted to see if she was able to see camera footage, expressing concern about the safety of my child since her daughter had thrown a hard toy at my child's back and hurt her. Instead of receiving a professional and empathetic response, I was met with hostility. The manager not only dismissed my valid concerns but also threatened to have me escorted out (with my 4 small children) by the male in the front desk and, alarmingly, suggested that the police might be called. When I proceeded to tell her to call the police so that I could press charges and have the cameras looked over, she backed down. This reaction was not only unwarranted but also racially charged and deeply offensive. She even suggested that I don't speak English because "my voicemail is in Spanish" which is a complete and utter lie and even so, what does my native language have to do with anything?She then proceeded to ****** me and my children out but not before a team member cancelled my membership effective immediately. What kind of business treats a mother with her children like this? Simply for asking a question?? Nonetheless, what kind of person belittles and profiles someone based on their race/ethnical background. My daughters are Latina/Arabs and were constantly ostracized by her child But again, what can be expected with her mother as example?

• Review fromBrent W

  Date: 05/03/2024

  1 star
  Unacceptable business practices!! What is the point of going to the gym to cancel a membership vs email? The manager would not send out a cancellation form via email to accommodate my schedule. I requested a cancellation via email and was refused. Did they think I would let it go and continue to be billed if I wasnt interested in staying at that gym? NO! This business practice needs to stop and should be illegal. They already get an extra month of membership fees out of a client when they cancel.

• Review fromRick L

  Date: 03/31/2024

  5 stars
  I am not sure what others are complaining about. I have never been billed incorrectly and have always found the staff to be courteous and professional. During COVID they took great care to clean hourly and always made me feel safe!

• Review fromMissy C

  Date: 03/24/2024

  5 stars
  Love this gym and when I have a problem they assist with resolving it.

• Review fromAshelie S

  Date: 11/23/2023

  1 star
  If I could give less than one star I would. We had a membership with mountainside for 1 year. After our year was up we cancelled our membership in person. This was due to us moving OUT of state. This was 10 months ago. For the last 10 months theyve still been charging our account for a membership that weve never used or were even aware of. $800 dollars down the drain. Why you ask? Because we didnt cancel our membership in person or via mail. BUT we did. Now were being told they can cancel or membership via email no problem, funny. However, that $800 well never get back, because they cant do anything about previous charges!? Unbelievable. We dont care what its going to take were getting something back, and not some lame free membership theyre offering us. We never use it anyways with such trashy customer service and crooked business practices. STAY AWAY from mountainside fitness.

• Review fromShawn C

  Date: 10/31/2023

  1 star
  The cancellation policy is ridiculous. If you have moved out of state and cannot physically go into a club, you can only cancel by certified mail. It's 2023. Don't hold your paying customers hostage."If you would like to process a cancellation without visiting a club location please mail a notice via certified U.S. mail, return receipt requested, which should including your name, key tag number, and e-mail address for confirmation to:Cancellations cannot be done over the phone, through email, over social media or through text."

• Review fromjosh j

  Date: 08/24/2023

  1 star
  Mountainside Fitness (*******************) refuses to pay for services rendered. This is to serve as a warning to other vendors wishing to do business with them!!

• Review fromJade S

  Date: 05/03/2023

  1 star
  Terrible contract. They literally con you out of your money. This is literally taken from the contract: All members may cancel within 30 days of term expiration at the end of stated term at no cost.Yet, just below in the SMALL print is says this: Members must cancel prior to the end of the prior month to avoid billing for the following month. Once a new month begins membership dues may not be refunded or altered.So clearly, they are not consistent with their contract and just want to con you out of money. Please don't waste your time.

• Review fromMiss M

  Date: 10/11/2022

  1 star
  They have used my credit card without my authorization after signing up for one month free. Harassing phone calls and at least twice a month change my card $164 and $48 each month. Finally had to cancel my credit card. Complete nightmare. Do not give personal information.