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Business Profile

Blood Bank

Vitalant

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Blood Bank.

Complaints

This profile includes complaints for Vitalant's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Vitalant has 273 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Vitalant

      PO Box 1867 Scottsdale, AZ 85252

    • Vitalant

      1125 Terminal Way Reno, NV 89502-2114

    • Vitalant

      256 E Winnie Ln Carson City, NV 89706-2251

    • Vitalant

      11713 Fair Oaks Blvd. Fair Oaks, CA 95628

    • Vitalant

      2003 Southern Blvd SE #122 Rio Rancho, NM 87124

    Customer Complaints Summary

    • 154 total complaints in the last 3 years.
    • 74 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The last time I donated blood with this company was in 2018, 7 years ago, and I have moved to a different state which has no Vitaland locations. However Vitalant will not stop calling me, I have blocked countless phone numbers and answered and told them I no longer live in a state with Vitalant and was promised I was taken off of the call list, but Im still called almost daily by them. At this point its harassment, they call with a different number each time because they want to get around being blocked. Even if I did live in a state with Vitalant, I would never even consider going to them. I donated blood when I was a minor, and am now being harassed to give them more. This is an abhorrent business practice that will only deter people from donating blood again.

      Business Response

      Date: 04/14/2025

      Hello Destiny,

      Thank you for contacting Vitalant. We sincerely apologize for any inconvenience caused by our undesired calls. Although we strive to partner with our neighbors to supply lifesaving blood for hospitals and patients in your community, it is not our goal to disrupt your daily life with unwanted contact. I have verified that the number provided was properly opted out today Monday, April 14th. Please allow 10 - 12 days from that date for the process to complete in our system and all calls to cease.

      We sincerely appreciate your previous donations and for allowing us the opportunity to completely resolve this issue. Please advise should you have any further questions.

      Because of you, life doesn't stop.

      Vitalant, *********************** CCC

    • Initial Complaint

      Date:04/02/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have donated blood at least 5 years ago but Vitalant wont stop calling me. Despite me calling Vitalant to opt out and blocking their number, they still call me through different numbers. This is plain harassment and Vitalant knows what they are doing. I feel stalked and harassed, and if this doesnt stop for good I might have to take legal action to make sure I am not being harassed anymore.

      Business Response

      Date: 04/05/2025

      Hello *******,

      Thank you for taking the time to bringing this to our attention. We sincerely apologize for not honoring your request to stop all calls. We have researched this matter thoroughly and located your donor profile with your contact information. We truly regret losing your trust in our capabilities and for the disruptions our calls have caused to your day. We can confirm that your number has been added to our Do Not Contact list and calls will cease effective immediately. Coaching and continued training will be provided to our team members to ensure we provide complete resolution at the initial contact.

      We thank you for participating in our past blood drives and for allowing us the opportunity to resolve this concern. Please advise if you have any additional questions.

      Kind regards,

      Vitalant *********************** CCC


      Customer Answer

      Date: 04/05/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ******* *********

       

    • Initial Complaint

      Date:03/20/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Vitalant is a predatory business pretending to be a charity, it harasses not only it's own client base but also uses lists of phone numbers to cold call anywhere from daily to weekly and annoy people. When asked to be taken off this list, Vitalant lies to you and says their system takes a while to update. This is not true. They WILL continue to call you, using different numbers so that you cannot block them. Scammers in ***** can get away with this, but how is it a "Charity" with a BBB rating in ******* can do this and still have an "A-". Disgusting by both BBB and Vitalant to not actually address these numerous complaints.

      Business Response

      Date: 03/22/2025

      Hello *****, 

      We sincerely apologize for the inconvenience and frustration caused by the unwanted calls. We thank you for including your phone number and can confirm that it has been removed from our system; all calls will cease immediately.

      We are grateful for allowing us the opportunity to resolve your concern. Please advise if you have any further questions.

      Kind regards,

      Vitalant, *********************** CCC

    • Initial Complaint

      Date:03/14/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is the worst. I donated about 7 years ago, and have been getting spam calls from them ever since. 3-7 per week, every week. I don't even live within 3 hours of a donation center any more. I block their numbers, and they call from new numbers.I've called 4 or 5 times over the years asking "*****" to take me off his list of automated calls. The **** tell me I have to wait "10 business days to be removed". Yet I'm never removed and keep getting calls. They act quite hostile towards me too. Incredible. There are lots of better donation centers available.Again, take me off your call list!

      Business Response

      Date: 03/16/2025

      Hello ****,

      Thank you for contacting Vitalant. We sincerely apologize for any inconvenience caused by our undesired calls. Although we strive to partner with our neighbors to supply lifesaving blood for hospitals and patients in your community, it is not our goal to disrupt your daily life with unwanted contact. I have verified that the number provided was properly opted out on Friday, March 14th. Please allow 10 - 12 days from that date for the process to complete in our system and all calls to cease.

      We sincerely appreciate your previous donations and for allowing us the opportunity to completely resolve this issue. Please advise should you have any further questions.

      Because of you, life doesn't stop.
       
      Vitalant, *********************** CCC

    • Initial Complaint

      Date:02/24/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They call multiple times a day. I've requested to be removed multiple times. They still call.

      Business Response

      Date: 02/25/2025

      Hello ******,

      Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by our calls. While we strive to partner with neighbors as we work to supply lifesaving blood for hospitals and patients in your community, our goal is not to disrupt your daily life with unwanted contact. Thank you for providing your contact information. We can confirm your number has been removed from our contact lists. Please allow 10 12 days for our systems to fully update and all calls to cease.

      We thank you for your previous donations and for allowing us the opportunity to completely resolve this issue. Please advise should you have any further questions.

      Kindly,

      Vitalant, National ************** CCC

    • Initial Complaint

      Date:02/21/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive requested to be taken off the call list for vitalant numerous times and have updated my communication preference online. They still call me multiple times a day from different numbers.

      Business Response

      Date: 02/23/2025

      Hello *******,

      Thank you for contacting Vitalant and for bringing this to our attention. We sincerely apologize for the inconvenience our calls have created. We strive to secure blood donations for patients in your community, however, we do not intend our calls to cause frustration to your day. We thank you for providing your phone number and will ensure that your phone number is opted from receiving our calls. Please allow 10 12 days for our systems to fully update and all calls to completely cease.

      We thank you for your past donation and for allowing us the opportunity to resolve your concern. Please advise should you have any further questions.

      Kindly,

      Vitalant, *********************** CCC

    • Initial Complaint

      Date:02/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been receiving hundreds of soliciting phone calls for over a year now and have repeatedly asked this corporation to stop and remove me from their lists. They have assured me they would via email then continued with the calls which are multiple times a day. This is extremely frustrating and stressful. Any help would be greatly appreciated as corporate is not doing anything to stop this.

      Business Response

      Date: 02/09/2025

      Hello ***********,
       
      Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by our calls. While we strive to partner with neighbors as we work to supply lifesaving blood for hospitals and patients in your community, our goal is not to disrupt your daily life with unwanted contact. Thank you for providing your contact information. We can confirm your number has been removed from our contact lists on February 7th, 2025. Please allow 10 12 days for our systems to fully update and all calls to cease.

      We thank you for your previous donations and for allowing us the opportunity to completely resolve this issue. Please advise should you have any further questions.

      Kindly,
      Vitalant
      National ************** CCC

    • Initial Complaint

      Date:02/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unfortunately, Ive been getting calls from multiple different numbers, several times a week. Despite blocking at least ***** numbers from Vitalant. This is absolutely ridiculous! I work in ********* and its concerning seeing how they reach out to donors. I get the fact of helping people when in need, but when you tell them to remove you, theyre basically hanging up. So disappointing, *** never received so many calls from one company ever. This constitutes filing a complaint to the BBB. Hopefully they will now remove me.

      Business Response

      Date: 02/06/2025

      Hello ****,

      Thank you for contacting Vitalant. We sincerely apologize for any inconvenience caused by undesired calls. Although we strive to partner with our neighbors to supply lifesaving blood and blood components for hospitals and patients in your community, it is not Vitalant's intention to disrupt your daily life with unwanted contact. We verified the number provided has been opted out. Please allow 10 - 12 days for the process to complete and all calls to cease.

      We sincerely appreciate your previous donations and for allowing us the opportunity to completely resolve this issue. Please advise should you have any further questions.

      Because of you, life doesn't stop.
      Vitalant, *********************** CCC

    • Initial Complaint

      Date:01/30/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I donated blood in highschool almost 8 years ago now and i get DAILY calls from this company, worst mistake of my life, i have records of sometimes getting 7-10 calls per day all from different numbers saying "Hi this is ***** with Vitalant...." Super annoying *** also called their customer service line and still havent removed me from their system absolute garbage.

      Business Response

      Date: 02/01/2025

      Hello *******,

      I sincerely apologize for any inconvenience caused by the unwanted calls. While we strive to partner with our neighbors to provide lifesaving blood for hospitals and patients in your community, it is never Vitalants intention to disrupt your daily life with unsolicited contact. I have confirmed that the number you provided has been opted out. Please allow 1012 days for the process to complete through our systems and for all calls to cease.

      We truly appreciate your previous donation and would love the opportunity to rebuild our relationship. I ask that you reconsider partnering with Vitalant as we continue to serve your community. However, if you choose to sever your relationship with us completely, we encourage you to donate blood with another organization to continue supporting patients in your community.

      Kind regards,

      Vitalant,National ************** CCC

    • Initial Complaint

      Date:01/28/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I receive at least 3 unwanted robocalls a day from Vitalant, all from different ph #s. My wife receives the same as well. Every day Im blocking new robocall #s. Ive asked Vitalant to remove me from their call list (to zero effect). I NEVER gave them approval to call me, nor have I donated blood with them. I will be reporting Vitalant to the Colorado Attorney General for harassment to myself and my wife with incessant robocalls if I they fail to contact me regarding this complaint.

      Business Response

      Date: 01/29/2025

      Hello *****,

      Thank you for contacting Vitalant. We sincerely apologize for any inconvenience caused by our undesired calls. Although we strive to partner with our neighbors to supply lifesaving blood for hospitals and patients in your community, it is not our goal to disrupt your daily life with unwanted contact. I have verified that the number provided is opted out. Please allow 10 - 12 days for the process to complete and all calls to cease.

      We sincerely appreciate you for allowing us the opportunity to completely resolve this issue. Please advise should you have any further questions.

      Because of you, life doesn't stop.

      Customer Answer

      Date: 01/29/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***** ********

       

    Vitalant is NOT a BBB Accredited Business.

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