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Business Profile

Warehouse Services

Amazon Fulfillment Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Warehouse Services.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Amazon on line on Nov 25, 2023 for a ******************* Italian 24kt Yellow Gold Fleur-****** 1-Gram Ingot Pendant Necklace With 14kt Yellow Gold Frame Tracking ID: ****************** I never received a confirmation it had been delivered. I work from home. There was no reason to check my door after placing an order on Nov 25th. I do not have prime. Never received the necklace. I contacted the seller which was ******************* by message through Amazon. I was directed to contact Amazon. After several calls and messages. This issue was not resolved. I contacted my bank. The bank asked to forward the messages from Amazon. Which I did. This issue has not been resolved. I consulted an attorney through my employer. He suggested to contact the BBB as a last resort. Thank you

  • Initial Complaint

    Date:02/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted Amazon about my return & they are stalling on giving me my refund. I received the dog stroller on 01/09/24 and returned it b/c it has a rip in the fabric. I returned it & requested a refund. They received item in Az facility on 01/17/24. There is no reason for them to not give me a refund. Order# ***-1772215-8952256 Order total $103.13 Return received We will process your refund in 2-3 days. Once your refund is processed, it can take 2-3 business days for the refund appear in your bank account or credit card statement.Pet Gear No-Zip Happy Trails Pet Stroller for Cats/Dogs, Zipperless Qty: 1 Sold By: Amazon.com ********* *** Payment information

Amazon Fulfillment Center is NOT a BBB Accredited Business.

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