Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
stop calling ************. a real human called on july 29 and i told him to put me on the do not call list. i was hung up on. rude. today i received an ai call. this is totally annoying
Business Response
Date: 08/12/2025
Response to BBB Complaint
We appreciate the opportunity to respond to this complaint. After reviewing the matter internally, we have determined that the individual was contacted by one of our independent lead providers, not by our company directly.
This outreach did not originate from our business, and therefore, does not reflect our services or the experience we provide to our clients. Nevertheless, we take such concerns seriously and have immediately taken the necessary steps to ensure this individuals information is permanently added to our internal Do Not Contact (DNC) list to prevent any future outreach from our network.
We respectfully request that this complaint be reconsidered for removal, as it does not pertain to direct contact or service provided by our company.
Thank you for your attention to this matter.
Sincerely,****** ******
CEO
Customer Answer
Date: 08/13/2025
I do not accept Ronnies response because I filled out the contact form on his website directly, ****************************. If he farmed out my lead to someone else, then he is ultimately responsible. This is a really silly excuse on his part.Business Response
Date: 08/20/2025
Dear BBB and Consumer,
We appreciate the opportunity to address this matter. After auditing our CRM, webform submissions, dialer, and AI call logs for the period surrounding July 29, 2025 and August 5, 2025, we found no record of any outbound call, SMS, email, or AI/automated outreach to the consumers phone number or email from Timeshare Help Center systems. Based on our review, any contact the consumer received appears to have come from an outside lead vendor not operating through our platforms.
That said, we take the consumers experience seriously and have acted to ensure it does not recur.
Actions Taken
Global Do Not Contact: The phone number and email associated with this complaint have been permanently suppressed across our internal systems and distribution lists.
Vendor Cease & Desist: We have issued a cease-and-desist and permanent suppression directive to the outside vendor networks, requiring proof of deletion/suppression of the consumers information and prohibiting further outreach referencing our brand.
Compliance Enforcement: Any vendor found to have contacted the consumer outside of our authorized channels will be removed from our network pursuant to our zero-tolerance policy.
Documentation: We can provide BBB staff (privately through the portal) with timestamped excerpts of our dialer/AI/CRM logs showing no contact attempts to the consumer.
Resolution
No further contact will occur from Timeshare Help Center or from any provider operating on our behalf.
If the consumer prefers, we will delete their record from our systems (beyond minimal retention required for compliance).
We respectfully ask that the BBB reflect this as Resolved No Further Contact, noting that our systems did not originate the reported calls and that we have implemented permanent suppression and vendor enforcement to protect the consumer going forward.
Sincerely,
****** ******
Timeshare Help Center
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