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Business Profile

Shoes

Reshoevn8r

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used Reshoevn8rs ******************* for my *********************** Cactus **** sneakers, my first grail purchase, and the experience was disappointing.Damage During Service:The toe box of one shoe was damaged, which wasnt there before. My pre and post photos clearly show the damage happened during their care, despite their claims otherwise.My cherished sneakers are damaged, and I hope Reshoevn8r takes this feedback seriously to improve their service quality and communication. I would like them to replace the pair they ruined with a like or better pair.

  • Initial Complaint

    Date:06/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i ordered some products from them and they are not shipping them or responding to any of my requests at all

  • Initial Complaint

    Date:04/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A week before April 13 I ordered one of their 16 oz bottles for 30 dollars plus tax and shipping. They mailed the product to a strangers house somewhere in *******. Before the item was mailed I reached out via email because its their only option for support and they ignored replying until the product was already sent. Then told me they could not fix only fed ex can. Fed ex told me they wouldnt even talk to me because it had to be them to make the correction. Now they are trying to send it to me again with the address still incorrect. I want my refund. I reached out again and called the number but the number is only a recorded message on how to chat online. Did chat and chat just sends you on endless loop back to email. I want my refund and taxes and shipping back . Never want to buy here again

Reshoevn8r is NOT a BBB Accredited Business.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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