Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Optometrist

The Vision Center of West Phoenix, PLLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometrist.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/08/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an eye exam and had two pairs of glasses ordered. I picked each pair up separately and each time I went in, I was told that I owed more money. And I even paid some more, at one point. One pair of glasses was supposed to have the transition tint to it and does not. I called and left three messages, asking for an invoice to be sent to me, itemizing the charges and payments because my insurance sent me notice that they denied some charges. The Vision Center states that I still owe them $140, but they refuse to send me an invoice in the mail so I can see my account activity. I believe as a consumer that I have a right to see my account activity, how they billed me and insurance, who paid what, etc. I am disabled and cannot go into the Vision Center at this point and will not go into the facility anymore due to how rude they have been in person and on the phone. I need some help getting an invoice of my account activity because at this point, I suspect that things are not above board. Thank you for your time and help, ****** ****

    Business Response

    Date: 04/11/2025

    Dear Better Business Bureau,

    The patient came in to our office for a vision exam. The patient was given a quote on 2 pairs of glasses. The patient signed documentation agreeing to the cost of both pairs of glasses in detail.There was a balance on her account, after further reviewing her chart, the patient has a credit on her account of $83.00. Our office has tried reaching out to the patient concerning her balance and to discuss refund method.

    All of our patients can request and have a copy of their receipts at any time. The patient did reach out to our office requesting her itemized receipt, which our staff complied with her request and had it printed out. Per our HIPAA policy, we are unable to mail out any itemized receipts due to sensitive medical and patient information on those receipts. We notified the patient that she is able to pick up her itemized receipt at any time. We are more than happy to mail out a copy to the patient if she is physically unable to come into our office. We can offer it through certified mail with a signature confirmation at the patient's expense, or we can fax it to the patient through a secured fax line.

    We are happy to provide copies of the signed documentation and the itemized receipts to the Better Business Bureau,as long as you can provide us with a signed documentation from the patient authorizing us to release her medical records to the **********************.

    If you have any further questions or need additional information, please feel free to contact me.

    Sincerely,
    ****** *********
    Adminsitrative Supervisor
    The Vision Center of West Phoenix
    ********************* Ste. 110
    Phoenix, AZ  85037    

    ************

  • Initial Complaint

    Date:07/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,My complaint involves a Final Notice I received on June 28th for the amount of *****. My last appointment with the business was on 1/31/2023. Between then and now, I received no notice that I had a balance on my account, in fact I was told that it was credit on my account because they hadn't applied a payment from the insurance. Now, I'm being threated with a 25 dollar collection fee as well if I don't pay this said amount. I want a statement detailing my payments and what was applied from my insurance so I can see how it ended up being *****. The lack of communication has been appalling on this matter.

    Business Response

    Date: 07/19/2023

    Please read attached response and documents

The Vision Center of West Phoenix, PLLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.