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Business Profile

Moving Services

J & J Moving Experts LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    J & J Moving Experts were hired to handle my local move on August 11, 2025. I was asked to initial a line which THEY marked by a X, which they said was to approve the $300.00 per hour agreed fee. I learned later that I was misled into putting my initial on a spot which said that I was declining coverage. I would never have knowingly agreed to that at all. I did not sign the contract. The moving company then broke a ****** ****** black marble statue from *********************** Fine Art Gallery in ******. I sent the Certificate of Value at $13,980 to J $ J Moving Experts to be reimbursed. ***** ***** informed me that they were not responsible for any damage and would not cover the cost of the statue. ***** said they would pay me 60 cents per pound. The statue weighs approximately ****** pounds. When I was told the statue was broken, the owner ***** ***** informed me his employee was at fault because he picked the statue up instead of using a dolly ( which is standard procedure ). This is consumer fraud and negligence on their part, as well as unwilling to reimburse a client for their mistake.

J & J Moving Experts LLC is NOT a BBB Accredited Business.

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