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Business Profile

Motorcycle Customization

Torch Industires

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Customization.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/29/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a set of motorcycle handlebars from Torch Industries on April 17, 2023 (Order #*****). My credit card was charged for the order on April 18, 2023 in the amount of $481.57. The company's website stated it could take up to 3 weeks to fulfill the order. On May 29, 2023 I received an automated receipt from Torch stating that "We have finished processing your order".Since that email I have received no communication from TorchInd. I have not received the handlebars that I ordered. I have not received any shipping notifications. All attempts to contact the company have failed. If I call their phone number I receive an automated response asking that I email them. I have sent at least 6 emails to the company and have received no response.At this point I want a refund. I cannot trust my life to a company that treats its customers this way. I have found several reports in online forums of other people having a similar experience with Torch Industries.

  • Initial Complaint

    Date:04/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought handlebars from this company (Torch Industries LLC) back in February of this year however, when I took the handlebars down to Battleship *************** to get it installed on my brand new Indian Challenger Elite (2023), the handlebars didnt have all the necessary holes drilled in it. So, I sent the handlebars back to Torch Industries on 21 March and they received it on 27 March. I paid over $162.00 dollars to ship it back to them to include the $498.40 that I paid when I purchased the bars on 1 February. All I want is my full refund back! I cant believe they would treat a 28 year USMC Veteran like thisunbelievable.

Torch Industires is NOT a BBB Accredited Business.

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