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Business Profile

Education

Pragmatic Institute

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/10/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I personally paid for three courses with Pragmatic Institute. However, my employer mistakenly issued a check to the company. To resolve this, I worked with Pragmatics finance department, and we agreed that they would cash the check and send me the payment instead. As a telecommuter, I provided my home work address. After our agreement, they informed me they could not proceed with the payment due to my address. I then provided the **** Box that **************** telecommuters typically use for mail. Despite multiple follow-ups, Pragmatic has not responded or honored the initial agreement.

  • Initial Complaint

    Date:07/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pragmatic Institute ****************** email from 5/16 said I had to take one class to get my Product Master certification. Based on that I obtained approval from my workplace to proceed with the class. Upon completion of the class when I tried to get the Certification,. the ****************** said that it was misinformation and that I have to take 3 additional courses to obtain my certification. This seems like a malpractice and a way to generate forced revenue for the Institute. The ****************** did not attempt to clear the misinformation, until I reached out 15 days later, after completing the mentioned course. The classes are online and one day long or two half days long and cost $1,405 each. It took a lot of coaxing to get my company to pay for the class. I have been trying to get my certification since 2021 when I had taken two additional classes towards my ****************** certification. There is no way that my company will shell out another $4,215 ($4,405*3) besides giving me the time off needed to take the courses. I am open to taking the courses and also taking them on my own time, but paying $4,215 is a significant amount for my organization, let alone me personally. The Institute is willing to give $200 off per class which is equivalent to what used to be an alumni discount and is too small an amount to pay for the misinformation based on which I got approval from my company. Hence requesting BBB to step in as I think it's only fair to ask the Institute to offer the 3 courses to me at no cost and I am willing to take them on my own personal time off from my workplace. Attached is the exchange with the Institute.

    Business Response

    Date: 07/23/2024

    There was a miscommunication, and this has been resolved. I spoke with the complainant and she is very happy with the outcome.

Pragmatic Institute is NOT a BBB Accredited Business.

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