Reviews
This profile includes reviews for University of Phoenix's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 18 Customer Reviews
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Review fromDeshanea B
Date: 09/17/2025
1 starI am extremely frustrated with how this situation is being handled. I established a payment plan with the University of Phoenix and have consistently made my payments ahead of schedule. With most institutions, this is acceptable and even appreciated. However, the University of Phoenix insists on withdrawing payments only on the scheduled date through their automatic payment system.Despite making my payment early, the university has held the funds and is still attempting to process an additional automatic withdrawal. I have now been informed that if I do not allow this duplicate payment, I may be dropped from my class. This practice feels unfair and punitive, as it penalizes students for being proactive with their payments.I am requesting immediate resolution of this issue to ensure I am not double-charged and that my enrollment is not jeopardized.
University of Phoenix
Date: 09/18/2025
Dear Student,Thank you for taking the time to express your concerns regarding your experience with University of Phoenix. We value all feedback and would like the opportunity to address any concerns you may have. The University has a dedicated department to assist students, and we invite you to contact ******************* directly at ********************************************* to begin the review process.Review fromTemika N
Date: 09/16/2025
1 starDuring the enrollment process, school representatives assured me that graduates were regularly hired in relevant positions, and they provided materials that highlighted successful job placements. However, I have found this information to be misleading and untrue.Despite my best efforts after graduation, I have struggled to find employment in my field of study. The reality of the job market has been starkly different from what was presented to me by the school. This has caused not only financial distress but also significant emotional and psychological strain. I eventually had to file for bankruptcy due to the overwhelming burden of my student loans without any corresponding job opportunities.The worst decision of my life.University of Phoenix
Date: 09/17/2025
Dear Student, Thank you for taking the time to express your concerns regarding your educational experience with University of Phoenix. Please visit our career services information at ***********************************************************. As a valued alumnus, we also encourage you to explore the many benefits offered to you by visiting **************************************************. Thank you for your feedback, The University has a dedicated department to assist students, and we invite you to contact ******************* directly at ********************************************* to begin the review process.Review fromStarshica M
Date: 09/09/2025
1 starI have been attending this college for the last year and a half and I feel like its a waste of time the courses are extremely easy. if you fail, they will call and tell you to take a leave and then you can return after so long and continue your financial aid without paying out of pocket. they are not releasing student loans unless you pass a class. the amount of money they take from your loan is way higher than what they should take. At this point I don't even know if the school is legit.University of Phoenix
Date: 09/10/2025
Dear Student,Thank you for taking the time to express your concerns regarding your educational experience with University of Phoenix. We value all feedback and would like the opportunity to address any concerns you may have. The University has a dedicated department to assist students, and we invite you to contact ******************* directly at ********************************************* to begin the review process.Review fromNaima M
Date: 07/14/2025
1 starI wish I wouldve chided a different school. This school is completely unsympathetic to students financial situation. I initially enrolled and took all of the loans and Pell grant to cover cost of classes and some for living expenses. I regret that I lowered my work hours to 20 hours so that I can be able to work and go to school. You have to wait 5weeks or more to get your excess funds on top of that they hold your money and you cannot get your entire funds they decided to divide your excess funds in partial payments. I dont understand how they can do this with peoples loan money. The excuse they gave me was that the University decided to not give you your entire refund at once. This is just a pain for student who are in need and someone needs to get involved. Another thing is that they keep saying Im missing post but yet I post more than what is required every week. This school is just unbelievable. Please do not attend unless you dont have another choice. Their classes are absolutely overpriced. They rush to get you in and then leave you hanging once they get your loans.University of Phoenix
Date: 07/21/2025
Dear Student,Thank you for taking the time to express your concerns regarding your educational experience with University of Phoenix. We value all feedback and would like the opportunity to address any concerns you may have. The University has a dedicated department to assist students, and we invite you to contact ******************* directly at ********************************************* to begin the review process.Review fromCatt M
Date: 06/27/2025
1 starThis school is a scam !! I started this program in April 2025. First course went great. Teacher was awesome and helpful. As for the second course, NSG 416, that teacher made it really difficult for me. It all started with this PowerPoint that she assigned. At first, she wanted it with audio recording on each slide, I did so and submitted it. She complained that the file Size was too large and recommended that I remove any pictures on my presentation which had none. So I tried recording my note faster to reduce the file size but to no avail, so I submitted again. She told me to reduce it even further, so I reached out to IT support. They did their best to compress the file, but still was unable to have it within the requested file size, so I submitted what I had. Then she suggested speaker notes after my third submission, so I complied and submitted for a fourth time. She then said it has to be 175 words on each speaker note per slide which increased my workload even further on top of what I already had, but I got it done and submitted for a fifth time. She then mentioned that I have to do the whole assignment over again because I shouldve used the provided scenario which was not stated in the assignment or rubric. At that point I invested 8 days into this one assignment and decided to cut my losses and fail this assignment because while all this was happening, I also had to complete multiple other assignments at the same time. I realized that I was never going to keep up if I kept running in circles with this teacher when she could have given me a list of criteria from the 1st submission. I ended up dropping this class after being told that I wouldnt have to pay for the full course, but got charged in full anyways. I DO NOT RECOMMEND THIS SCHOOL AT ALL. I REGRETTED TELLING MY COWORKERS ABOUT IT!Review fromThomas M
Date: 01/10/2025
1 starWORST EXPERIENCE EVER! I am a current student and I have gotten my B.S. and am three classes from getting my masters but for the last 6 months they have been making it impossible to finish. I will never recommend this for anyone. Tired of the terrible education and all the money I have to pay for this terrible experience. But the help and support will always tell you that they understand. Even if they don't understand. They told me I was on probation but I didnt know this for almost a year. So i have to turn in a paper explaining why an assignment didnt get turned in. They have a ghost panel that keeps telling me they need more information. I have given them everything that they have asked for. But they want some information that has nothing to do with the issue. Wish I could go back in time and tell myself not to go with Phoenix.University of Phoenix
Date: 01/13/2025
Hello ******, Thank you for taking the time to express your concerns regarding your educational experience with University of Phoenix. We value all feedback and would like the opportunity to continue addressing any concerns you may have. The University has a dedicated department to assist students, and we invite you to contact ******************* directly at ********************************************* to begin the review process. University of Phoenix ******************* **************************************************************************************************** ***** *********************************************Review fromLaCreasha J
Date: 12/29/2024
1 starThe school instructors purposely inform you you are doing well to get you to complete work after you do everything you are asked to correct only to fail you to charge you more money for the class. This could be because of the lack of online instructors to support the over ******* online students. They are fraudulently scamming students out of their money for lack of educational instructionUniversity of Phoenix
Date: 12/31/2024
Thank you for taking the time to submit a review related to the University of Phoenix. To protect your privacy, we are unable to respond directly to the review comments, but we would very much like the opportunity to address the outlined issues with you directly. The University has a dedicated department to assist students, and we invite you to contact ******************* by email at ********************************************* to begin the process.Review fromWilliam S
Date: 06/29/2024
1 starI was deceived by this University and owe for nothingUniversity of Phoenix
Date: 07/01/2024
Hello *******, Thank you for taking the time to express your concerns regarding your educational experience with University of Phoenix. We value all feedback and would like the opportunity to address any concerns you may have. The University has a dedicated department to assist students, and we invite you to contact ********** Services directly at ********************************************* to begin the review process. University of Phoenix ********** Services **************************************************** ***** *********************************************Review fromShawn H
Date: 03/05/2024
1 starI'd give 0 stars if I could. I enrolled and started with 1 class, during week one I realized it wasn't for me and decided to drop and withdraw. It took them 2 weeks to even get the drop and withdraw to happen. Then I got notified that I'd still be responsible for paying the tuition. I literally attended 1 week and that's it. What a scam of a school! Fast forward a year later, I find out the used some of my Financial Assistance to pay for the course, filed taxes on it, and now submitted the remainder to collections!University of Phoenix
Date: 03/06/2024
Hello *****. University of Phoenix is restricted in its response absent your authorization under the Family Educational **************** Act (FERPA) to release educational records. We would welcome the opportunity to directly address your outlined concerns. You may reach out to ********************************************* to initiate that process. Sincerely, University of Phoenix ********** Services 4035 ********************* Phoenix, ** ***** Email: *********************************************Review fromDamonica C
Date: 12/28/2023
1 starThis school is horrible! It took so long to reenroll. And I accepted my loans the full amount and the financial aid office decided to change the amounts on their own without disclosing this information. Once I am done with these last 2 classes I will never return here. Its hard to get in contact with my enrollment rep. *** process to from beginning to end has been horrible. It took so long for them to accept my classes from another college. I honestly believe I paid for classes I did not have to take.University of Phoenix
Date: 01/02/2024
Hello Damonica. University of Phoenix is restricted in its response absent your authorization under the Family Educational **************** Act (FERPA) to release educational records. We would welcome the opportunity to directly address your outlined concerns. You may reach out to ********************************************* to initiate that process. Sincerely, University of Phoenix ********** Services **** ********************* Phoenix, ** ***** Email: *********************************************
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