Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3:24 AM To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. 09 WOOD RESIDENTIAL SERVICES ACCT #: *******BAL. $760.00 Under the Fair Credit Reporting Act, 15 U.S.C. ****g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  Business Response

  Date: 01/25/2024

  Ms. ******* was an Aspen University student between December 2021 and May 2022. When she withdrew from the university, she had an outstanding balance of $288 and did not bring the balance to $0. (Note that the account identified within the complaint does not apply to Aspen University.) In summer 2023, Aspen conducted an internal routine review of accounts. Ms. ******* was noticed via email about the $288 balance due in early August 2023 but did not respond. As such, she was sent to our Collections Team in October 2023. The Collections Team made numerous attempts via email and phone to connect with Ms. ******* but was unsuccessful. After 60 days, the Collections Team notified her credit reporting company of the unpaid amount.Since receiving this complaint, the Collections Team again attempted to reach Ms. ******* about her overdue invoice but continued to be unsuccessful. While Aspen expects that its former students will pay their overdue balances, in good faith Aspen has written off Ms. ******* debt, removed her from Collections, and notified the credit report company of the same.

• Initial Complaint

  Date:11/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Withdrew from this university June 2021. I was issued a refund from them the same month. August of 2023, I received a support ticket email regarding my withdrawal and my balance. I replied that I didn't submit a ticket and hadn't attended the school in over 2 years. I received a follow-up email stating that the ticket had been resolved. There was no further communication from Aspen. October 2023, I received notice that the balance has been submitted to collections - I contested. I contacted Aspen demanding a withdrawal from collections, for fear of damaging my credit, along with an account review. They ignored the communication and referred me to the debt collectors. The debt collectors called in November 2023, for fear of damaging my credit while I am trying to purchase a house, I paid the amount in full.

  Business Response

  Date: 11/15/2023

  ************* withdrew from Aspen University in June 2021. A portion of the charges for the two courses dropped in week 4 of 8-week courses were refunded to her as a tuition and fee refund according to policy. Following that refund, she maintained a balance of $472 which remained unpaid. Aspen conducted an internal routine review of accounts in summer 2023. ************** was noticed via email about the balance in early August 2023 but did not respond. As such, she was sent to our Collections Team in October 2023 and promptly communicated with an Academic Advisor at that time who directed her to discuss the situation with the Collections Team. She then paid her balance on November 10, 2023. The Assistant Vice President for Student Finance spoke to her directly and shared our appreciation for the payment of her balance and her honest feedback on her situation. ************** expressed her appreciation for the call.

• Initial Complaint

  Date:12/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed an appeal for my classes that didn't transfer to *********** when Aspen approved my appeal and told me they sent me a check for $2640 for 5 classes I wasted money on they never issued a check to me come on class action lawsuit it can't come fast enough

  Business Response

  Date: 01/17/2023

  ****************** was due a refund for specific classes that did not transfer to *********** when Aspen University discontinued its BSN Pre-licensure program for those in the ***************** component of the program. Aspen processed the financial appeal on December 16, 2022 and the student was notified. The refund was issued via check, which was cashed by the student on January 4, 2023.  This complaint overlapped with the process of the refund being issued and received. We wish ****************** good luck in the future as she pursues her education and career aspirations.  

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