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Business Profile

Parking Facilities

Phoenix/Mesa Gateway Airport Parking

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/13/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Recently, my mother of 90 years young had her right leg amputated and then died in my arms on June 26th I will travel with allegiant airline for the first time out of **** gateway airport which I've never been to at as I live in anthem *******. I miss my original flight due to monsoon and detours with my mom's cremains. I had to rebook my flight for the next day. Going to a different city in *******. Under extreme duress, grief and anxiety- I pulled into the parking lot with my service dog as I have survived a car accident myself with a tramatic brain injury and over 25 procedures. I did not say the signage for parking as it was my first time there and I pulled into the lot right in front of the airport and took a ticket. I only looked online for the daily charge. And I was in ******* 10 days. Prepping for my mother's burial in funeral. And when I returned to **** gateway airport. I put my parking ticket in the far left side exit lane. The digital display only show 2 numbers 16. I thought that was odd, but the left light bulb was out. I put my credit card in and exited the lot. It wasn't until I was on the freeway. I looked at the receipt to find out. It was $616. I called the parking number because it said hourly parking instead of daily parking. I thought it was daily parking. I never saw any sign and left a message for the parking number. I received a call back and was basically told there was nothing they could do. I think this is outrageous and really horrible considering the circumstances. I can prove everything about my mother's death and all of the funeral arrangements. I even lost my job on my birthday a few days ago. Via text message. Now I cannot even pay my mortgage due to this parking charge. I was anticipating about a $175. But certainly not $616. To reburned out bulb that I could not read and I did not see the signs. Please help me.????

    Business Response

    Date: 08/24/2023

    ***** Staff has worked with the customer on this situation and it has been resolved with a positive resolution.

Phoenix/Mesa Gateway Airport Parking is NOT a BBB Accredited Business.

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