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Business Profile

Home Electronics

Edwards Electronics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Electronics.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid and sent an amplifier into Edwards Electronics for repair.******************************** The owner has responded hes working on it and months later will not respond. He has had my amplifier for over 2 years. I would like my items sent back and a refund. The phone number provided now has a message that hes no longer accepting texts or calls on that line. I have asked several times to have my items sent back and a refund processed and he does not respond. I am not sure what to do to get this resolved.****** Transaction information:Transaction ID ***************** Transaction date Mar 1, 2023 13:15:01 EST Merchant Edwards Electronics **************** Instructions to merchant Order # ********* This email was sent to you by Edwards Electronics ********************************************************************* ************ | ************************

  • Initial Complaint

    Date:08/27/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is for a repair service through ***** for a control board and transformer for a Infinity PS12 subwoofer. Item was received by seller on May 16 2024. Seller stated item repair could take 30 days appox. to repair. It has now been over 100 days and still don't have item. No communication from seller only excuses when I message him through *****. Have contacted ***** to help me and I would like BBB to contact seller and find out if I will ever get what I paid for.

Edwards Electronics is NOT a BBB Accredited Business.

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