Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pawnbroker

The Pawn Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pawnbroker.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/25/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Terrible attempted shopping experience, was going to purchase a ******* pistol here, wouldn't take my payment, it was canceled by UsedGuns and then sold to someone else. Awful experience as a buyer, and will be filing a complaint with the BBB. I asked for it to be honored since i had purchased it first, was told not a chance. What scummy business practices. Due to a mistake on their end, i had to attempt to rectify it wasting my time and still they sold the item i had rightfully held to someone named "**********" or something, within minutes of being on the phone! Outright awful experience.

    Business Response

    Date: 11/26/2024

    Customer ordered a firearm from one of our online platforms and for some reason the order was cancelled which we have no idea why. We had another consumer buy it since original order was cancelled as our POS software automatically reposts items on line and it was sold again. Unfortunately we have no control over his order begin cancelled as hed need to contact the online platform he used. 

    Customer Answer

    Date: 11/26/2024

     complete lies and I was told by two associates of the *** app which this place instructed me to comment it was done in the store side! This place is completely full of crooks and I'm calling the attorney general!

    They listed it as "pay store directly" as was directly confirmed by them. I want them to hold accountability for their mistake and it should have been honored since I was the first buyer!

     

    Their manager was rude and hateful and made no attempt to understand. I've already reported them to UsedGuns as they have no business being there given they can't understand how it works or how to list items!

    Business Response

    Date: 11/26/2024

    The item has been sold nothing we can do since Buya cancelled his order as we did not. I would offer him a 10% discount on anything else. 

The Pawn Shop is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.