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Business Profile

Printer Sales and Services

Industrial Business Systems LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Printer Sales and Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/08/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business in question is dba DTF Superstore Business has not returned my phone calls Business has not returned my emails I purchased printing equipment that has not arrived at my address as promised. I feel I have been scammed of $24,999.00 **** the business owner has not reached out, and when the business employees do answer, they ****** and ******* continue to place blame on ****, and will not give out his contact info. Date of Purchase 01/28/25

  • Initial Complaint

    Date:12/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased your Mimaki Tx F150 -75 DTF printer with shaker dryer package on 11/3/2023 from the ************** in ******* ******* ( Industrial Business Systems LLC ). ( Invoice # **** ) The machine was connected and working until they sent their tech in a couple of weeks later. He did something with the machine to cause it not to work. He told us not to worry that he would order the part and that it would arrive in a couple of days. One month later that part has not arrived. I called the ************** manager ******************* and he told me that they cannot do anything for us because we installed it. I told him that no one told us that we couldn't install it and that it was his tech that damaged the machine. I asked him if he will do anything and said No. In the meantime a *********************** who is one of your managers and he left us a nasty email. Sir or Madame we purchased this machine on credit, we rented a building and we hired employees to work the machine. The machine does not work and we may have to file for Bankruptcy if this machine isn't fixed soon. I recommend you help us fix the machine and I would also recommend that you find someone who is more professional than ***** to be one of your managers. You have great products and you do not need people like him representing you. Thanks *********************

    Business Response

    Date: 12/28/2023

    This has been resolved

Industrial Business Systems LLC is NOT a BBB Accredited Business.

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