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Business Profile

Urologist

Desert Sky Urology PLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Urologist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/03/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 30, 2024 I was told I had to pay my annual ******** deductible. I was charged $231.00 for a procedure even though I told them I had previously met my deductible. They would not treat me until I paid this amount. They said if that was an unnecessary charge, it would be a future credit on my account. I moved out of state and called on October 2, 2024 to cancel my upcoming appointment. I remembered I had a credit, which I did, of $231.00 They said they would refund it. I gave them my new mailing address, expecting a check in the mail. I have not received anything. I called again on November 5th and 6th, asking for my refund. They called on November 6th to say they 'took care of it'. They said if I paid on a credit card, it would go back to the card. I have not received my money. If they took care of it on October 2, I should have it by now (6 weeks later).

    Business Response

    Date: 12/03/2024

    Dear BBB, 

    It has been confirmed that this patient has received her refund. 

    Thank you. 

    Customer Answer

    Date: 12/03/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ******* *****

     

Desert Sky Urology PLC is NOT a BBB Accredited Business.

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