Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Repairs

Service Techniques
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/25/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called the shop on a Monday and they did not get to my car until Friday, that was the easy part of all this nightmare situation.

    The car doesn’t crank over and I was referred by a mechanic to take it to a shop that works on the electrical components of the car, so I did.

    I came by a few times to the shop to check on the progress and the car was still parked at the same location.

    When I got there and tried to explain what was wrong with my car I got different answers with one of the mechanics stating it could be the starter and the mechanic stated the engine was seized.

    I truly believe they did not move the car from where I left it and they charged me $170 for the diagnostic.

    Lastly, the most disturbing act by this company was they intentionally opened my key fob and damaged the microchip, costing an additional $280, when I called the locksmith they stated someone had opened the fob and dismantled the component. They admitted fault and paid for the replacement key.

    I had to get the car towed from the shop to my house costing me an additional $120.

    The shop provided me an invoice with only one description stating the engine was seized with no other details leaving me believing that there was no evidence of a full car diagnostic test that was performed on my vehicle.

    Business Response

    Date: 02/07/2025

    Please see the provided response. 

    Customer Answer

    Date: 02/18/2025

    The statements from Service Techniques represents false and untrue statements throughout their letter. 

    The additional cost for towing my vehicle back to my residence, instead of sending directly to the Kia dealership. This was due to the locksmith stating that the dealership will not allow any work performed on their premises. 

    Cost for tow $120
    pain and suffering for the inconveniences, threats and accusations.  I'm factoring the cost of time lost, also the anxiety and stress that I felt after the encounter with Service Techniques. $1000

Service Techniques is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.