Complaints

This profile includes complaints for First Orion Corp, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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First Orion Corp, Inc. has 2 locations, listed below.

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  First Orion Corp, Inc.

  520 Main St N Little Rock, AR 72114-5330

• 

  First Orion Corp, Inc.

  3605 132nd Ave SE Suite 400 Bellevue, WA 98006

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They said they will provide a service and have failed to do so. Keep giving me the run around with bots and emails and don't want to answer my questions

  Business Response

  Date: 07/16/2025

  First Orion respectfully disagrees with *** ****** that First Orion has offered a service to him that it hasn’t provided and that it has been
  giving him the runaround.
  
  *** ****** has signed up for First Orion’s free service to
  register his business and numbers to reduce the possibility of his numbers
  being tagged as scam or spam.  First
  Orion is the analytics provider for ******** *** and as part of this process
  has confirmed that *** ******’s registered number(s) are not being tagged as scam on the
  ******** network. 
  
  First Orion, with *** ******’s permission, has shared his
  registration information with the analytics provider for ****, but
  currently does not have the ability to share this information with the
  analytics provider for *******.  It
  appears that based upon *** ******’s calling practices his numbers may be
  occasionally tagged as spam by **** and ******* (First Orion has no direct
  insight into the level of tagging on **** and ******* through the use of
  its free registration service).
  
  First Orion has provided *** ****** links to contact
  **** and ******* to address his issue. 
  First Orion has also provided *** ****** with a link to **** ******** **** ********* that, if followed, would greatly reduce the possibility of his
  numbers being tagged as spam.
  
  Because of the number of questions received in this area,
  First Orion does use bots to interface with users reaching out to First
  Orion.  First Orion has records of
  interactions with *** ****** to evidence First Orion's action described above.
  
  In conclusion, First Orion’s registration service has
  addressed *** ******’s scam tagging issue on ********.  First Orion is unable to, and has not held
  itself out as being able to, resolve *** ******’s spam tagging issue on
  **** and *******.  First Orion has
  assisted *** ****** by referring him to the proper locations to address those
  issues with **** and ******* and **** ******** **** *********, but any
  further action is beyond the control of First Orion.

  Customer Answer

  Date: 07/16/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: My number is still not showing up as registered and I followed all directions given. First Orion has no done anything to resolve the situation and I am not satisfied with the service provided. They have not done anything my number is still showing as scam likely and spam. My number is a business phone number and 30 to 50 calls are made daily from this number. I work in the insurance field and I have to return calls and reach out to people who have requested information. The amount of calls I make with my number has nothing to do with what they have said. The true issue is that before I had this number it belonged to a transportation company that went under and after they closed scammers or telemarketers used this number when completing robocalls.
  
  
  
  Sincerely,
  
  
  
  ******* ******

  Business Response

  Date: 08/05/2025

  It is unfortunate that First Orion is unable to satisfy *** ******.  As previously stated, as the analytics provider for ********, has verified that *** ******'s number is not being tagged as scam likely on ********. First Orion cannot force **** and ******* (or their analytics providers) to take any action with regard to his numbers, and we have provided him with links to contact them.  The fact that the number *** ****** has was tied to someone with bad calling practices is unfortunate, but if *** ****** follows **** ******** **** *********, as made available to him by First Orion, his spam tagging issue is likely to subside. 

• Initial Complaint

  Date:10/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  • Date first known of: 10/9/2023
  • paid $0
  • Did not request or want any of their “services” they provide to anybody
  • Issue: Claim to have my wireless phone number “reported” as “spam. My apartment building door buzzer no longer works because of this. My buzzer is suppose to dial my phone for me to answer to unlock my door. Instead Im am told an automated message my number is spam and refers me to their website to register my number as the owner. Im am not a business of any kind its a private number with Verizon Wireless.

  Business Response

  Date: 11/04/2023

  First Orion prides
  ourselves on providing call protection to millions of consumers in the United
  States.  We take any inappropriate labeling of a phone call very
  seriously.  If the consumer is being tagged as ‘Spam’, that would be
  another provider as First Orion does not label any calls as ‘Spam’.  We
  only label calls as ‘Scam Likely’.  We would be happy to assist the
  consumer in better understanding the labeling happening with their phone and
  direct them to the correct channels for mitigation.  We can be reached at ******@firstorion.com for assistance.

  Business Response

  Date: 11/04/2023

  First Orion prides
  ourselves on providing call protection to millions of consumers in the United
  States.  We take any inappropriate labeling of a phone call very
  seriously.  If the consumer is being tagged as ‘Spam’, that would be
  another provider as First Orion does not label any calls as ‘Spam’.  We
  only label calls as ‘Scam Likely’.  We would be happy to assist the
  consumer in better understanding the labeling happening with their phone and
  direct them to the correct channels for mitigation.  We can be reached at ******@firstorion.com for assistance.