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Business Profile

Printing Services

DBK Custom Apparel & Printing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Printing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 8th, 2025, I was referred to Dbk Custom & Apparel by a relative. I placed an order on the merchant's business website for a customized DTF (direct transfer print). Right after making my purchase, and my order was confirmed, I realized that my apartment number was incorrect. I reached out to the merchant to update my address. There was a miscommunication between myself and the merchant, due to the fact that I could only send text messages, but not receive them. A relative reached out to the merchant via phone call from her phone. My relative provided my order number to the merchant, and the merchant stated that my order had been updated. The merchant also sent me an email confirming the order update. After I didnt receive my order, I emailed the merchant and asked if my order had been shipped or if my money had been refunded to me. The merchant replied to my email and stated my order had been shipped. After not receiving my order, I made a final attempt to contact the merchant via email to request a tracking number for my order. However, the merchant didn't respond. To date, I haven't received a confirmation email, confirming that my order was ever shipped, that my money has been refunded to me, neither do I have in my possession what I paid for.

    Business Response

    Date: 02/27/2025

    The customer reached out to let us know she incorrectly put the address on the order. We responded and got the correct address added to the customer's account. We ship thousands of orders a month and we cannot help the Postal Service or UPS Issues. This is the address we corrected on the order the customer sent us. We do have a TAT-turnaround time and the customer's order was shipped within the time frame and filed a claim instantly.

    ******** ********
    *** ******** ****
    ********* ***
    Jacksonville AR 72076
    United States

    Customer Answer

    Date: 02/27/2025

     

    Complaint: ********



    I am rejecting this response because: I haven't received a tracking number from the merchant regarding the shipment of my order. I have informed delivery through USPS, which alerts me of my incoming mail on a daily basis, and I haven't been alerted by USPS that my package is on the way. 



    Sincerely,



    ******** ********

DBK Custom Apparel & Printing is NOT a BBB Accredited Business.

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