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Business Profile

Credit Union

Redstone Federal Credit Union
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Redstone Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Redstone Federal Credit Union has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/24/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have an auto loan and are behind. Redstone sent us a letter offering to do payment reduction or adjustment or loan restructure. We have shown interest and inquired both in person ANF phone. We have been told for months that someone will call us to address this offer. But no one ever does. We are angry bc Redstone has continued to lie to us and we feel they are doing this on purpose. My entire family is considering closing out all of our accounts bc of this treatment and open up somewhere else. Please contact me on this.

      Business Response

      Date: 10/25/2024

      Thanks for taking the time to share your feedback with us Mr. ******** We understand your concerns and appreciate you bringing this to our teams attention. It is important to us that our members always feel valued and receive clear communication from our team, especially during a time of need.

      We did receive referral request for assistance on 3 different occasions, however we were unable to reach Ms. ******* by way of phone or email.  With the last referral that she submitted, we did make contact with her. We are working to help find a resolution for your current need. Currently we are waiting for paperwork to be sent back to our Member Solutions Team. We hope to deliver an amicable resolution and look forward to hearing from you. Please give me a call with any questions you may have at *************

    Redstone Federal Credit Union is BBB Accredited.

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