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Business Profile

Pizza

Marco's Pizza

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/03/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a fairly new customer to this business and have experienced an issue. Marco's pizza did not meet my expectations. On my second visit to this franchise, I made a complaint to the manager about the overcooked pizza. He replied that it was normal and did not offer any assistance in rectifying it. It wasn't like that the very first time I ordered from this business! It was incredibly frustrating, especially since the manager didn’t seem to care about my experience. That wasn't “normal", it was poor quality control. The pizza was greasy, the pepperoni was crunchy, the cheese was scarce, and despite my order of double pizza sauce, there wasn't much sauce on it. This was both unacceptable and a disaster. My family had to endure low-quality food and were unable to enjoy it as intended. In addition, I requested the proper online takeout receipt, not the merchant's copy, but the manager did not understand my inquiry, even after I showed him how it was supposed to look. I was hoping to become a devoted and committed customer of this business, but the chances are slim. It is important for customers to feel valued and not treated as second-class citizens.

    Customer Answer

    Date: 03/14/2025

    I received a response from Marco's Pizza on ***** **** at 10:33 A.M. The owner reached out to me to discuss the incident that occurred. A satisfactory resolution was given to me.

Marco's Pizza is NOT a BBB Accredited Business.

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