Business ProfileforKyiaTeenBoutique

I've ordered from this small business via ****** , I have video documentation of all this but sadly I can't post the video version so I had no choice but to screenshot. I found this business in ***** , ordered in ***** got a tracking number and a confirmation notice . I waited about 3 weeks until the owner told me , that she didn't receive the order , so I placed the order again on *****, ****. I didn't receive my order until****** ****, which might I add, I had to constantly remind the owner to send me tracking information / ask when it was being sent out . Fast forward to *************** , I choose to buy another snack box from this business and it's currently ******** of 2022. No sign of my order , the owner told me multiple times in the last few weeks, that she would send me the tracking number after I constantly had to contact her ; still no tracking information, still no snack box , very little response from ********************** . I make a post via *********, again after trying to be civil and contact her about my order and it wasn't until I made the post that she chose to respond back to me. The screenshots are as showed , she said she would give me a refund of the $35, I paid and now she's going against what she said in attempts to be "petty" . If you need video evidence Of all that transpired, I can certainly provide that . But I want my refund .