Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2015 cheep Cherokee that needed a motor put in. I contacted Mr **** at Mr ********************** on Dec 9, 2024 and he assured me he could find a motor and put it in with no issues. On Dec ******* I paid Mr **** $1450 for to start on my vehicle with the motor he found. My uncle ****** ******* paid the remaining balance of $1550. After the completion of the car in January not sure of the exact date 15 later the car broke down by the Wendys on ****** Road the car was picked up by one of my Grays mechanic. In February the car broke down again we took it back to Mr ********************** because the motor is under warranty. He assured us again it was fixed. On March 3 25 the car powered down and would not crack back up the car was then towed again to the doge dealership in Montgomery where the tech is saying on paper that the car was wired wrong . I have documented proof. The car was then towed to Mr ********************** once again . My fianc ******* ******** was the one spoke Mr **** regarding the issues with the car he assured him that he fixed the problem but the dashboard was still blinking at that he would have it to get it towed to the dealership. On April 2, 2025 the mechanic at the ***** dealership name ***** advised that Mr ***** mechanic did not bolt down the motor and there are wires missing. I am displeased because I am a single mother who is trying to take care of my family and having no car has inconvenience me. Mr **** is now lying and saying that my car was brought in that way that is untrue. All I want is a my money back for his work he should have said he could not fix the motor and not take my money.

• Initial Complaint

  Date:03/22/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Worse experience I ever had in my life with a mechanic shop .My car wouldn't go into park because my shifter cable was broken. He charged me $69.99 for a diagnostic just to tell me the same thing. He said the job would only take a hour or two. Said he'll give me $35 off which I never seen. He said I'll have to come pay for my part so he can order it. I went and paid $316 to order my part here said it'll take four days to get here. I never heard from them on day four. So I called in day six and my part been sitting there since Monday. I called Wednesday. I took my car up there Thursday. So I could have it back before I get off. I pick up my car and pay the remainder of the $300 for labor. I get in my car my neutral light and drive light not lighting up when it's in gear. I drive down the street and it's not shifting like it suppose to. Friday morning I take it back. The mechanic that worked on it says the owner told you to come get it. I had all your stuff out your car. He was ******* me, I can't work like that. I'm looking for another job. He just all over the place. Which none of that had anything to do with me. I was concerned about my car what did you do. I came for one simple piece. He said there's something broke in my assembly some small piece but I can drive it. I drive off broke down at CVS. I called the owner he gives me a tow truck guy number that kept going to voicemail. So I had to get the car there myself. The owner told me let him fix the problem. He'll order the part I'll get my car back Monday. I called Tuesday to get a update because it's a habit of there's not calling customers back to give them updates or status on the progress. He said the part wasn't there. I called back Thursday the part was there and they'll put it on and I'll get my car back. They called me back later Thursday to tell me they wasn't putting the part on because I needed a transmission. My mechanic told me to go get my car. Because I didn't have any of those problems they was suppose to do one simple hour Job if it took a hour. I asked was my car drivable because I drove it up there. He said yes. I pulled out the parking lot went down the service road it started jerking and wouldn't drive. I couldn't give it no gas to go. I pulled in the career center two doors down. Tried to back up now it won't go into reverse. I broke down two doors down car in worse shape then it went up there. Just getting off work got to pick up my kid from school but broke down waiting on a tow truck. They knew they messed up my car and sent me off like that after pocketing $700 for sabotaging my car. I wish I could give negative stars. I feel like I was taken advantage of. I watched my car sit in the same spot for a week everyday I passed the shop. Then the day I was suppose to get it back it needs a transmission. I wouldn't recommend anybody to this shop. I'm getting a second opinion to see what exactly was done to my car. I go from driving to ***** from Montgomery every weekend to my car can't make it two doors down. I would not recommend anybody to this establishment ever.