Complaints
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt and do not have contract with Armstrong and Associates
Business Response
Date: 05/24/2022
Dear BBB,
The consumer seems to reference a single debt but several accounts for this consumer from four (4) different medical providers have been placed with our company for collection. Our company does not have a contract with the consumer, but our client(s) do. We serve as the agent for the original creditor and the contract signed by the consumer allows for such.
Rather than list the unpaid accounts here, I encourage the consumer to contact our office and we will provide the details of each account to her. We will also provide a copy of the detail bill for each as well as the consent form signed by the consumer. If the consumer is reluctant to call our office for any reason, then she can email us direct and we can provide the information.
As to adjusting the bill and making a correction to the consumer's credit report, any such agreement must be approved by our client. The company does not control the reporting decision. However, we presume that the consumer is seeking the "correction" on a theory that she is not responsible at all. Again, this will need to be discussed directly as the client indicates that the accounts remain outstanding and unpaid.
Thank you in advance for your consideration. We look forward to working with the consumer to resolve this matter.
Regards,
****** *********
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