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Find a Location

Lovelace Services, Inc. has 1 locations, listed below.

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    Business ProfileforLovelace Services, Inc.

    Heating and Air Conditioning

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    The company offers the sale and service of heating, air conditioning and refrigeration systems.

    Business Details

    Location of This Business
    1024 5th Ave. SE, Decatur, AL 35601
    BBB File Opened:
    12/1/1994
    Years in Business:
    29
    Business Started:
    12/1/1994
    Business Started Locally:
    1/1/1999
    Date of New Ownership:
    1/1/1994
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Business Management
    • Mr. Houston Lovelace, President
    • Ms. Weslie Nelson, Office Administrator
    Contact Information

    Principal

    • Mr. Houston Lovelace, President

    Customer Contact

    • Mr. Houston Lovelace, President
    • Ms. Weslie Nelson, Office Administrator
    Additional Contact Information

    Fax Numbers

    • (256) 350-4244
      Primary Fax

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

    Customer Complaints

    1 Customer Complaints

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    File a Complaint

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jason F

    1 star

    03/22/2023

    Complaining of their neglect installation for my **** system My ******* **** system was installed on Jan 26, 2021 by located in *******, **. Because of their neglected installation, only two year later, on 02-5-2023, the **** system suddenly stopped working, even emergence heating has no any signal. I called the , a woman picked phone and wrote down the problems and said that someone would call me back. However, nobody called me so far. Then, during the period, I called a dealer of the ******* Company. The technician came in on 02-27-2023 and found a part, (Heat strip contactor), burnup and also very low refrigerant. He came back again on 3-7-2023 and spent 3 hours, eventually found a tiny part (******** valve) melted by the installation process of unit, which was releasing refrigerant and getting the pipe to hot. He concluded that the installation process destroyed the ******** Valve to result in slow refrigerants leaking after new **** system was installed . Furthermore, the low refrigerant resulted from slow leaking caused the Heat Strip Contactor burnup and stopped the system. He fixed these and filled up refrigerant (4ib R-410a). I spent $770 for this repairing. The technicians from , who installed the unit, not only destroyed key parts, but also not installed a float switch to protect the event drain stops up.I strongly request the to take the responsibility and reimburse me what I paid for these problems caused by theirs neglected work.

    Local BBB

    BBB serving North Alabama

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