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Business Profile

Towing Company

Xtreme Towing & Recovery LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/17/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 16, 2025, my wife and I contacted our insurance company to get our car towed to a local mechanic. The company used by the insurance company was Xtreme Roadside. After several hours, the company, Xtreme Roadside, never came, We called our insurance company to inform them; however, to our surprise, Xtreme Roadside had closed the roadside assistance claim as if the task had been completed and had taken the funds from our insurance company. This is a blatant form of insurance fraud. We believe this company should be investigated for this instance, as they seem too comfortable doing such.

  • Initial Complaint

    Date:07/25/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Tuesday, July 18th Extreme Towing towed my car and despite AAA being on the phone with them and telling them at I did not have to pay anything, they charged me $14.00 to tow my car. AAA will reimburse me but Extreme Towing refuses to give me a receipt. I have contacted them on Wednesday, July 19th, Thursday, July 20th, Friday, July 21st and Monday, July 24th. but still no receipt. I would appreciate it if you could assist me in obtaining a receipt. Thank you.

    Customer Answer

    Date: 08/16/2023

    I tried to respond to your message on the BBB website but it would not allow me.  I have not heard from the company and want to continue with my complaint so that maybe this will not happen to any one else.

     

    Thank you for trying to resolve this issue. 

     

    Regards,

     

    *****

     

    *********************

    *********************

    Business Response

    Date: 08/23/2023

    she will have to go through AAA that is part of her membership **verage. They need an itemized bill the insurance ** will not take it for *****

    Customer Answer

    Date: 08/23/2023

     
    Complaint: 20367677

    I am rejecting this response because I paid Extreme Towing the $14.00 in cash, so he needs to give me a receipt for what I paid in order to submit to AAA for reimbursement.

    Sincerely,

    *********************

Xtreme Towing & Recovery LLC is NOT a BBB Accredited Business.

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