Business ProfileforAAMCO Transmissions

I am a member of Car Shield ( administered by Auto Shield) and *********** LLC (Aamco) was recommended by them to service my 2018 Caravan when it began to have transmission problems. I contacted them and it took approximately four weeks for them to complete the work, ************ came with an 18 month/18,000 mile warranty. This was repair order J010604, 12/01/2022. In January 2023, I began to experience further problems with my van and took it back to ***********. I was told that it needed the motor mounts to be replaced. This was invoice *******, 02/24/2023. I would have assumed that the motor mounts would have been visible when they had to replace the transmission. *********** LLC did not acknowledge any responsibility for the motor mounts. The next invoice ******* was dated 06/22/2023. On a family trip the van lost power while driving and the battery light came on. I again took it to *********** LLC. They stated that the power steering return line was replaced and showed the charges for that service. ***********************, of *********** LLC, later stated that he could not find a replacement hose anywhere and had only taped the hose and put a clamp on it. Present day, the transmission began to have problems again. I contacted Car Shield and Auto Shield and requested to take my van to a different repair shop because I did not have any confidence in *********** LL (Aamco). I was told by Car Shield/Auto Shield that they would not authorize the use of another company to service the transmission. On September 26, I took my van back to *********** LL and explained my concerns regarding getting the repair done based on my previous experiences with them. I've called them and the last thing I was told by *********************** is that he has driven my van over 107 miles in the effort to diagnose the problem (no diagnostic machines). Auto Shield won't authorize reimbursement for a rental car because they haven't been notified. My van remains unrepaired and I have no transportation.