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Business Profile

Iron Works

Major Harris Custom Ironworks

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:01/26/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/7/22, I entered into a contract with Major Harris Custom Ironworks to fabricate and install an iron front entry door and modify upstairs railings for the total price of $7,500.00. (See attachment). The completion date was eight (8) weeks from the 10/5/22 invoice date, or at the latest, December 5. I paid Major Harris, the fabricator and contractor ("Contractor") $2,500.00 on 10/7/22, which Contractor negotiated the same date. We fully executed the contract, with terms that another $2,500.00 payment would be due when the door was fabricated and final payment due on installation. I reached out to Contactor by telephone on or about 11/22/22 regarding status and was informed that he had a labor shortage but had made progress in fabricating the door and would be in touch with me in a couple of weeks. I followed up with Contractor on 12/9/22, again on 12/20/22 to find out status. Contractor informed me when we spoke on 12/20/22 that he had not completed fabrication, could not send me requested photographs of any materials he had purchased for the project, and that I could not visit the shop to look at project status. On 1/4/23, Contractor and I agreed to terminate the contract because he still had not completed the work nor could he provide any evidence of materials for the fabrication. (See attachment for communication). Contractor verbally promised to return the $2,500 deposit on 1/10/23 but did not. In telephone follow up on 1/10/23 he committed to pay the entire $2,500 deposit on 1/13/23. He sent $700.00 through a Zelle transfer on 1/13/23. In follow up on the partial payment, Contractor verbally promised to pay the entire amount through a Zelle transfer on 1/15/23. Despite several follow up calls and texts, Contractor has not repaid the deposit in full and is no longer responding to telephone calls.

Major Harris Custom Ironworks is NOT a BBB Accredited Business.

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