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          Find a Location

          Chic Soul, LLC has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Chic Soul, LLC

              1750 Opelika Rd STE I Auburn, AL 36830-2855

            • Chic Soul, LLC

              300 Webster Road Auburn, AL 36832

            Business ProfileChic Soul, LLC

            Online Retailer
            Multi Location Business

            Contact Information

            1750 Opelika Rd STE I

            Auburn, AL 36830-2855

            Get Directions
            Visit Website
            (334) 329-7685

            Customer Reviews

            2.17/5

            Average of 58 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            23 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            NR
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 6

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Chic Soul, LLC has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Chic Soul, LLC

                1750 Opelika Rd STE I Auburn, AL 36830-2855

              • Chic Soul, LLC

                300 Webster Road Auburn, AL 36832

              Location of This Business
              1750 Opelika Rd STE I, Auburn, AL 36830-2855
              BBB File Opened:
              4/23/2019
              Years in Business:
              6
              Business Started:
              7/19/2017
              Business Started Locally:
              4/23/2019
              Type of Entity:
              Limited Liability Company (LLC)
              Business Management
              • Mr. Josh B. Citron, Owner
              Contact Information

              Principal

              • Mr. Josh B. Citron, Owner

              Customer Contact

              • Mr. Josh B. Citron, Owner
              • Ms. Spring Smith, Customer Service Representative
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Smart shopping online

              Customer Complaints

              23 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/05/2023

              Complaint Type:
              Product Issues
              Status:
              Answered
              I purchased four items from Chic Soul on ******** totaling $218.68 and qualified for free shipping because of my order total. On ******** * received the order and immediately tried on the clothes. Every single item was at least two sizes too large which was surprising as I had made sure to take my measurements according to their size guide before placing my order. I went to process a return instead of an exchange. This information was never made clear during the purchase process or at the final check out. I requested a one time credit card refund through email at which they stopped communicating with me entirely. I sent a follow up email on ******** to clarify the return process and check on the refund and continued to recieve no answer. I find their return policy unethical and their lack of communication in order to find a solution highly unprofessional. I am requesting to resolve this issue by having my card on file refunded the purchase amount.
              Read More
              Read 22 More Complaints

              Customer Reviews

              58 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Kayla G

              04/24/2024

              I have had a great experience buying cloths from Chic Soul. The down part is that a lot of the clothing isn't made from the best material and definitely doesn't fit or look as good as the pictures show!

              Chic Soul, LLC Response

              04/29/2024

              Good afternoon *****, Thank you for your review. We at Chic Soul would like to hear more about the quality issues you have experienced. If there is an item that we can improve upon, review with our team, or look into working with different vendors to improve your shopping experience with us, we are happy to do so. Please reach out to our customer support team with any specifics that will help us to improve. Thank you, Team Chic Soul
              Read 57 More Customer Reviews

              Local BBB

              Better Business Bureau serving the Fall Line Corridor, Inc.

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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