Customer ReviewsforPaul Davis Restoration of Greenville and Spartanburg

This experience has been absolutely horrible. Alot of delays and changing what was originally agreed upon. I wouldn't recommend them for any work. Unfortunately we are still dealing with them to complete a job from over 2 months now. Little to no communication until we initiated it. Hoping this gets better but I doubt it. They are getting more unprofessional as time goes.

Dear Mr. ****, I hope this message finds you well. I regret any inconvenience caused by what appears to be a lack of communication. Throughout the project, we have maintained regular correspondence with both yourself, as the policy holder, and your partner. Our project manager diligently responds to the emails received from your partner on an almost daily basis. As you are aware, navigating through insurance claims involves a series of steps that can introduce delays. We are required to secure approvals from the insurance company regarding the scope of work and coverage details. Subsequently, we seek your approvals on selections and coordinate scheduling accordingly. Once these prerequisites are in place, we can proceed with the restoration process. We acknowledge that dealing with home repairs can be a daunting experience, particularly while being geographically distant. Please rest assured that our primary objective remains to restore your home to its pre-loss condition and mitigate any associated stress. Thank you for your patience and understanding in this matter.

Worst experience in my life! After a fire at our 11 month old home, Paul Davis Restoration was referred to us by our insurance company for clean out and debris mediation. While everything in the beginning was good it quickly started to get ugly. Our home sat for months with our contents in it that were not damaged, fermenting in the smoke and soot ridden atmosphere. When asked about it, typical response was we are short staffed or we are coming over tomorrow. This whole ordeal went on from April till mid August before everything was cleared out of the home. Paul Davis was to clean and sanitize all salvageable contents, I can say this did not happen with the exception of large hard goods like dressers and other furniture. When we received our possessions back many of of my wife's collectibles, photos, wedding glassware etc was broken, missing or completely destroyed. When confronted about immediately they fight began we need photo documentation, receipts, the packaging etc.. We supplied them with numerous photos but could not give them receipts as much of this was 20+ years old and all the packaging which we did have was lost in the fire. So Paul Davis got paid to a tune of 20k plus and all we got missing, soot covered, broken and destroyed possessions in return. STAY CLEAR OF THESE SHYSTERS THEY WILL STEAL and SCAM YOU AND YOUR INSURANCE COMPANY

Mr. ***, Thank you for your feedback and I am very sorry about your negative experience. We work very hard to serve our customers. I really do apologize for our miscommunication. Please give me a call at your earliest convenience. Thank you again.

I will say this as Small business owner, I would never challenge a customer like Paul Davis did to us. The customer is not always right, but when they have physical proof of errors or mistakes done by your company you own it and make it right, not ask the customer to jump through hoops or do your job to evaluate the cost of the damages occurred. Many of the items damaged were irreplaceable and to put a cost to those items as the owner is nearly impossible as they may have had significant sentimental value, or where limited in production or where hand made for that person specifically.