Business ProfileforConcord Pools & Spas

Buyer beware. Concord management are used car salesmen. They come to your house and sell you on their name and products. They tell you that Concord is a known company that will always be around if there's issues. Well, here are the issues that we had over 10 years. -leak behind light causing liner to bubble.....twice -light fixed but liner continued to bubble. Concord told us after the fact that we have clay and we need drainage. We paid $2000 for concord to install French drain. Was told by Rich F that he's 99.9% sure that issue would be solved. Within 2 years, liner continued to bubble. Had to have pool emptied, liner set, and pool refilled on our dime multiple times. Concord then said we need more drainage. -concord claims that if you don't use them to close pool $275, the warranty will void. They closed our pool every year yet they continued to not diagnose and finally fix leakage problem. -the concrete outside shallow end of pool buckled. Some parts were over 1 inch above others, making it dangerous. -the sand and gravel outside the concrete kept eroding. Brought in multiple companies. Each claimed that concord did not use correct fill. -liner kept coming loose from top. -the one time concord told us that they would provide water for the refill, they lied and used our hose. When I complained, they sent me a $60 concord gift card. Childish. Overall, there were many problems. Don't believe anything they say. The website has testimonials from happy customers, but does not allow unhappy negative reviews. Yes, concord is the name, but they suck you dry. If my wife would have allowed, I would have filled the pool with topsoil and ended the problems. Concord is terrible. Buyer beware.

Concord employees visited Mr. ******’s residence multiple times to try to help their ground water issues around the pool. • Mr. ******’s liner was reset at Concord’s expense numerous times to help customer. o Customer signed and acknowledged that they would be responsible for the water needed to refill the pool. We are unclear on why Mr. ****** believes that Concord was providing water. • Mr. ******’s liner material was removed and replaced at Concord’s expense to help customer. • To help Mr. ******, Concord installed a draining system at material cost (1/2 price) to help divert water from around the pool to another area of the yard. • Within 18 months, Mr. ******’s liner was bleached from improper chemical treatment. • Concord’s warranty does state that pool closing must be performed by Concord or the warranty is void. Concord cannot be responsible to warranty work performed (especially a winter closing) by another company or homeowner. Improper closing of pool can cause damage to under ground pipes and filtration equipment and should only be performed by professionals. Concord has been in business for 50 years, won multiple national industry awards and installed over 12,000 quality pools. We feel we did everything we could to help Mr. ******.