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Find a Location

The Good Feet Store has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • The Good Feet Store

      1625 Walden Avenue Cheektowaga, NY 14225

    • The Good Feet Store

      300 Hylan Drive Henrietta, NY 14623

    • The Good Feet Store

      5 Metro Park Rd Albany, NY 12205

    Business ProfileforThe Good Feet Store

    Orthopedic Appliances
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    11 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This company offers specialty & orthotics, comfort shoes, and arch supports for pain relief.

    Products & Services

    Arch Supports, Orthodics, Comfort Footware, Orthodics, Comfort Footware

    Business Details

    This is a multi-location business.

    Find a Location

    The Good Feet Store has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • The Good Feet Store

        1625 Walden Avenue Cheektowaga, NY 14225

      • The Good Feet Store

        300 Hylan Drive Henrietta, NY 14623

      • The Good Feet Store

        5 Metro Park Rd Albany, NY 12205

      Location of This Business
      1625 Walden Avenue, Cheektowaga, NY 14225
      BBB File Opened:
      10/31/2003
      Years in Business:
      22
      Business Started:
      1/1/2002
      Business Incorporated:
      12/24/2001
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Good Feet LLC.
      • Good Feet - Albany
      • Good Feet - Buffalo
      • Good Feet - Henrietta
      Business Management
      • Ms. Bridget Kelly, Owner
      • Mr. Keith Kelley
      Contact Information

      Principal

      • Ms. Bridget Kelly, Owner

      Customer Contact

      • Ms. Bridget Kelly, Owner
      Additional Contact Information

      Fax Numbers

      • (585) 424-4036
        Other Fax
      • (716) 825-8298
        Other Fax

      Phone Numbers

      Customer Complaints

      11 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      09/20/2023

      Complaint Type:
      Product Issues
      Status:
      Answered
      02/11/2023 I purchased for my child, classic arch supports and flex arch supports. Super athletic antimicrobial inserts also were sold. Improved strength of his plantar fascia and pain free walking in the next month also was implied by the salesperson. After 3 days, my child could not even walk without severe pain even following the schedule outlined by the salesperson. I do not wish to be told to bring these pieces of plastic for another set of parts to try out and zero financial compensation. It is wrong to just hand a product over to a customer without a clear podiatrist exam and diagnosis assuming there will be no negative effects to a person's feet. We still have all the pieces in their box as new as the day received, as there is no way they can be damaged in the few days my son endured standing and walking in them. Regardless of the company's statement of "no refunds" in NY you can't fleece customers this way.
      Read More

      Customer Reviews

      5 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Cemila J

      1 star

      10/14/2023

      I went into the store hoping to get a support for my daughter. They sold me 650 then last minute she said it is 750. We checked out and I didn't think anything of it until I got back home. I checked the receipt she sold us 90 dollars of something we didn't ask for and never received. It was not apart of any conversation we had. And it was redundant considering how much we already bought. I feel cheated and with their no return policy and purposeful lying in adding that on I am sure that everyone needs to be warned. If you go into this store don't let your guard down. Fast talking and pocketing of customer funds or over charging to be sales rewards is happening here. If they prey on older folks and women with their children they don't have a heart.

      Local BBB

      BBB of Upstate New York

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