Business ProfileforWellsville Carpet Town Inc

On May 25, 2024 we visited the Ashley Furniture Home Store Fairlawn, OH with the purpose of shopping a new mattress. We had a very good salesperson that convinced us to purchase not only a matresses, but pillows, sheets, matresses protector, an adjustable base, and 10 year warranty on that base. A couple of weeks later, we received our items and quickly realized the base was not the one we were shown and agreed to buy. We contacted the store and were advised if we wanted the base we were shown, it would cost us another $2000. After several more discussions back and forth, the manager of the store asked us to come in and look at something comparable. After doing so, we agreed to try out this other base (still not the one we were originally shown). When this replacement base was delivered, our brand new mattress was damaged by the delivery service. We tried the base while waiting on a replacement mattress and ultimately decided it was not what we wanted. Ashley continued to refuse to make their mistake with the base right, so I finally decided I did not want any base from them. Getting them to accept the return was very difficult but they did finally agree and arranged to pick their base up when delivering the replacement mattress. Once the refund was processed, I noticed I was only refunded the base cost and not the $299.99 cost for the base warranty. I have tried many times to contact them about this but have received no response. Now I own a warranty on an item I don't have. The purpose of this complaint is to get the money paid for the warranty refunded.