Business ProfileforRuby-Gordon, Inc.

These people don't even deserve a single star. This used to be a great place to buy furniture but since Ray Ruby turned the business over to his kids it has gone to crap. Like many others on the BB site my wife and I are currently going through hell trying to get them to fill our order. We purchased a dining room set on September 2nd and paid for it in full. They told us it would be a couple weeks for delivery. Several weeks later they called and said that the table and two of the four chairs were in and they would deliver them. Then they would deliver the other two as soon as they arrived. We set a deliver date and a couple hours later they called back and said they made a mistake and nothing was in yet They said they would contact us when the order arrived. Then we heard on the news that they were declaring bankruptcy. I called and asked if that meant we would not receive our order. They told me that they just filed chapter 11 and had reorganized and it would not affect their ability to do business. They said the hold up was that the order comes from Texas and they only ship to our area when they have a full truckload. After waiting another month we called again and were told that the holiday season was slowing down deliveries. They always have some excuse but they insist that our order will arrive, they just can't tell us when. Now for the past several weeks they don't even answer the phone when we call. The calls go directly to hold and when you leave a message they don't return the call. I went on the internet and found the exact set we ordered at stores all over the east coast and usually they have multiple sets in stock. Unfortunately none are located in our area. I've just about had it with them. We have waited this long because my wife really likes the set we picked. But if I don't get a response from them soon, I'm going out there and demand a refund. If you are considering buying furniture, GO SOMEWHERE ELSE!!!!