Business ProfileforECR International, Inc.

In 2015 we paid $7200.00 to have a ***** natural gas boiler installed. In 2017 that boiler was replaced with a new boiler because it was defective. But I had to pay for the installation which was $16??.00 That unit worked until 2020 it took three computer boards and three weeks to get the repaired. Come mid February 2023 once again we lost heat and hot water .As this has been the same problem that happens every time this unit stops working. This unit is a *** *** serial **********s all the repairs have been performed by ************ ******* and *** ************ ************ . The service manger from **********’s name is ***** **** he has a complete list of all the calls and conversations with *****’s technicians. This was.a six and a half week issue that never got resolved by ***** . I had tried many times calling ***** expressing that this issue needs to be resolved. I even got the a factory Representative **** ******* ************ involved. His answer to me was let’s try a fourth computer board . I said no I’m not waiting another week longer . I said this is insanity. And I was going to buy a new boiler from **********’s. No one in this company seemed to care enough about my family living in third world country conditions. Boiling water in a stock pot carrying it up stairs just to take a bath. I missed many days of work for **********’s to try to repair this boiler. My wife takes care of our three year old grandson during the daytime. There was no way that I could afford to stay in a hotel for six and a half weeks . **********’s even had their guy come to my house on a Saturday in hopes of getting my heat and water to work .