Business ProfileforMunro Products

I ordered a counter refinishing kit from **** ***** website and it was delivered in a thick cardboard box. The box had zero damage to it and not even a scuff mark so the issues with the product happened either at the companies packing facility or their warehouse. When I opened the box to inventory it and prepare to begin my refinishing project I discovered that the paint pan provided was broken and very brittle like old plastic becomes or when stored it a hot environment. This is concerning, if the paint pan is old and crumbling how old is the rest of the products in the box. I don't want to start a project only to find out the paint or hardener is degraded due to old age. I contacted the company and was informed I was with-in the 30 day window so no issue accepting the product back. However I would have to pay a 25% restocking fee. If this was a product in brand new shape and able to be resold that would make sense if someone has buyers remorse. But this is not that situation. This is a faulty product so therefore should not have a restocking fee as it is not going back on the shelf. I explained this to the CSR on the phone and all she kept saying is sorry there will be a restocking fee. This seems like very bad policy to sell defective products and then expect a customer to pay 25% to send it back. Where are the ethics.