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BBB Accredited Business since

Transitowne USA, Inc.

Additional Locations

Phone: (716) 634-8000 Fax: (716) 633-5475 7408 Transit Rd, Williamsville, NY 14221 http://www.transitowneusa.com

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Description

This business offers new and used auto sales, NYS auto inspections, service & repair, parts, collision repair, and vehicle rentals.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Transitowne USA, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Transitowne USA, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 62 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

62 complaints closed with BBB in last 3 years | 22 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 24
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 36
Total Closed Complaints 62

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Transitowne USA, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: February 01, 1984 Business started: 01/01/1991 in NY Business started locally: 01/01/1991 Business incorporated: 12/19/2003 in NY
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

NYS Department of Motor Vehicles
6 Empire State Plaza, Albany NY 12228
http://www.nydmv.state.ny.us/facLookup/default.html

Type of Entity

Corporation

Business Management
Mr. James Hillery, President Ms. Liz Blaisdell, Contact for Vision Hyundai Mr. Scott Burr, Contact for Transitowne DCJ of Williamsville Mr. Massimo Castelli, Contact for Vision Resale Center Mr. Joe Chambers, Contact for Vision Hyundai Mr. Jay Christopher, General Manager for Transitowne Resale Center of Depew and Transitowne Used Cars of Clarence Mr. Tom Collins, Contact for Transitowne Kia and Transitowne DCJ of West Seneca Ms. Danielle Dilorenzo, Contact for Vision Kia of Canandaigua Ms. Dawn Frankenberger, Contact for Transitowne Kia, Transitowne DCJ of West Seneca, and Transitowne Resale Center of Depew Mr. Doug Indovina, Contact for Vision Dodge Chrysler Jeep and Vision Ford Mr. Pat Lee, Contact for Vision Lee Mr. David Lombard, Owner Loyalty Manager Mr. Ben MacDonald, Contact for Transitowne Hyundai and Transitowne Mitsubishi Ms. Kelly McCombs, Contact for Vision Ford Mr. Matt Miller, Contact for Vision Kia Mr. Jonathan Oliva, General Manager for Vision Nissan Mr. Mike Phelps, Contact for Vision Dodge Chrysler Jeep Ms. Kathy Reed, Contact for Vision Hyundai of Canandaigua Ms. Julianne Reusch, Contact for Transitowne DCJ of Williamsville, Transitowne Resale Center, and Transitowne Used Cars of Clarence Ms. Tammy Ruggieri, Contact for Transitowne Hyundai and Transitowne Mitsubishi Mr. Bob Stevenson, Contact for Vision Kia of Canandaigua Ms. Dorothy Sykes, Contact for Vision Nissan and Vision Resale Center Mr. John Ventura, Contact for Vision Hyundai of Canandaigua
Contact Information
Principal: Mr. James Hillery, President
Business Category

AUTO DEALERS - NEW CARS AUTO DEALERS - USED CARS AUTO PARTS & SUPPLIES - NEW AUTO COLLISION/ BODY REPAIR & PAINTING AUTO INSPECTION STATIONS AUTO RENTING & LEASING AUTO REPAIR & SERVICE

Method(s) of Payment
All major credit cards.
Alternate Business Names
Transitowne Dodge Chrysler Jeep Transitowne Dodge Chrysler Jeep of West Seneca Transitowne Dodge Chrysler Jeep of Williamsville Transitowne Hyundai Transitowne Kia Transitowne Mitsubishi Transitowne Resale Center Transitowne Resale of Depew Transitowne USA Resale of Amherst Transitowne Used Cars of Clarence
Industry Tips
Auto Line Auto mechanics and shops -- selecting Auto Repairs Buying a New Car Buying a Used Car Car Deposits Collision Repair Leasing An Automobile Lemon Law - New Car Lemon Law - Used Cars
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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