BBB Business Review

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BBB Accredited Business since

Transitowne USA, Inc.

Additional Locations

Phone: (716) 634-8000 Fax: (716) 633-5475 View Additional Phone Numbers 7408 Transit Rd, Williamsville, NY 14221

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This business offers new and used auto sales, NYS auto inspections, service & repair, parts, collision repair, and vehicle rentals.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Transitowne USA, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Transitowne USA, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 48 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

48 complaints closed with BBB in last 3 years | 15 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 16
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 2
Problems with Product/Service 28
Total Closed Complaints 48

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Transitowne USA, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 2
Total Customer Reviews 3

Additional Information

BBB file opened: January 01, 1991 Business started: 01/01/1991 in NY Business started locally: 01/01/1991 Business incorporated 12/19/2003 in NY
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

NYS Department of Motor Vehicles
6 Empire State Plaza, Albany NY 12228

Type of Entity


Business Management
Mr. James Hillery, President Mr. Scott Burr, Contact for Transitowne DCJ of Williamsville Mr. Jay Christopher, General Manager for Transitowne Resale Center of Depew and Transitowne Used Cars of Clarence Mr. Tom Collins, Contact for Transitowne Kia and Transitowne DCJ of West Seneca Ms. Dawn Frankenberger, Contact for Transitowne Kia, Transitowne DCJ of West Seneca, and Transitowne Resale Center of Depew Mr. David Lombard, Owner Loyalty Manager Mr. Ben MacDonald, Contact for Transitowne Hyundai and Transitowne Mitsubishi Mr. Steve Piotrowicz, Digital Marketing Director/IT Manager Ms. Julianne Reusch, Contact for Transitowne DCJ of Williamsville, Transitowne Resale Center, and Transitowne Used Cars of Clarence Ms. Tammy Ruggieri, Contact for Transitowne Hyundai and Transitowne Mitsubishi
Contact Information
Principal: Mr. James Hillery, President
Business Category


Method(s) of Payment
All major credit cards.
Alternate Business Names
Transitowne Dodge Chrysler Jeep Transitowne Dodge Chrysler Jeep of West Seneca Transitowne Dodge Chrysler Jeep of Williamsville Transitowne Hyundai Transitowne Kia Transitowne Mitsubishi Transitowne Resale Center Transitowne Resale of Depew Transitowne USA Resale of Amherst Transitowne Used Cars of Clarence
Industry Tips
Auto Line Auto mechanics and shops -- selecting Auto Repairs Buying a New Car Buying a Used Car Car Deposits Collision Repair Leasing An Automobile Lemon Law - New Car Lemon Law - Used Cars

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.